Ethics Line Manager

Job DescriptionOur Ethics Line is a resource that strongly supports over300K colleagues plus contractors, vendors, suppliers,clients, and customers to report concerns regardingcompliance with laws, policies, or other ethics matters.Over 10K Ethics Line reports are received annually andmanaged by the Ethics Line team from receipt andinvestigation through conclusion and resolution. As a Manager within the Ethics Line team, you will: - Manage Ethics Line cases and have responsibility for thelife cycle of cases from intake though resolution.- Adhere to Ethics Line team policies, procedures,methodologies, and protocols. - Complete detailed reviews of case upon closure,validating consistent, thorough, and detailed investigationoutcomes.- Summarize Ethics Line case allegations and outcomes ina clear and concise manner.- Collaborate with various investigative groups, such asAdvice and Counsel, Privacy, Loss Prevention, CorporateSecurity, Legal, Field Management, Compliance, andPharmacy/Store Ops to determine the next steps in theinvestigation and timeline for resolution.- Ensure investigations are conducted in a timely mannerand provide direction on next steps as needed.- Document the case file with investigative steps, outcome,and resolution.- Recognize, resolve, and raise issues or concerns toleadership in a professional and timely order to be successful in this role you must exhibit thefollowing:- Highly skilled at prioritization.- Ability to work with highly confidential and sensitivematters with a high degree of integrity and discretion.- Excellent professional writing skills and experiencedrafting written materials for senior leadership.- Excellent interpersonal and verbal communication skills.- A self-starter with strong critical thinking and problem-solving skills. - Focused on high quality work product. - Organized, detail-oriented and can thrive in a dynamic,time-sensitive environment.- Excellent computer skills, including proficiency withOutlook, Word, Excel, and PowerPoint.- Expertise in cultivating relationships, fosteringcollaboration, and influencing others across variousdepartments.- Ability to work independently and take initiative while alsocontributing to a team-oriented and collaborativeenvironment.Pay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications6+ years of related experiencePreferred Qualifications- Compliance experience, preferably in the healthcareindustry.- Experience investigating compliance and/or ethicsconcerns.- Experience working within a corporate Ethics Line team.EducationBachelor's Degree or equivalent years of experienceBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15