Configuration Analyst, Product Support

Job DescriptionThe Configuration Analyst, Product Analyst is an individual contributor / team player on a business team responsible for business rules in the UM automation processes. The team works in scaled agile methodology. This role is responsible for the following: Creating configuration of business rules in ODM application, per received requirements. Including all aspects of configuration/Maintenance such as planning, coordination, development, implementation while prioritizing work, resources, and time. Ensures the end state of the project and/or business operations meets business objective(s) and that all deliverables and due dates are met. Typical day will start with a standup meeting, include story refinement, defect triage and working time. Will conduct detailed analysis of the requirements, specifications; Interact with Business, Product Owner & BA for elicitation of detailed requirements, technical stories, understanding acceptance criteria, conduct impact analysis to the rule configuration, prepare a technical solution and implementation plan (Highly collaborative process often requires collaboration with IT and architecture to solve new concepts or debug defects), and authoring business rules in ODM. Defect tracking, defect fixing and deployments, participating and providing inputs during PI planning, Daily Standup scrum calls, Sprint Planning sessions, Retrospective calls and Sprint Demos, Ability to design, build and maintain business rules in ODM application (knowledge of object-oriented programming, relational databases, SQL, Oracle is a must)Pay RangeThe typical pay range for this role is:Minimum: 43,700Maximum: 100,000Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 2+ years product support, healthcare, medical transaction processing or management consulting experience 1 year experience with Agile development processes Technical training and/or experience with system configuration (SQL a must) Strong analytical, oral and written communication skills, presentation, and relationship-building skillsPreferred Qualifications Effective at prioritizing tasks, managing time, expectations, organizing people, and getting things done with a strong attention to detail Able to learn complex concepts quickly and communicate them to diverse sets of stakeholders Builds partnerships and works collaboratively with others to meet shared objectives Familiarity with the software development lifecycle Familiarity with customer facing (internal and external) / UX product design Proven track record managing projects, meeting project objectives and project due dates(strongly desiredEducationBachelor's degree or equivalent experience in Computer Science OR Electronics and Communications OR Information Technology.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2026-04-04