Senior Manager, Business Process Optimization

Job DescriptionAs part of CVS Supply Chain Modernization efforts, the Senior Manager, Business Process Optimization will lead a team responsible for defining process and flows for one of the key workstreams for the distribution center WMS system. This work includes managing cross-functional teams that will oversee business process development for either Inbound (e.g. receiving, putaway, replenishment), Outbound (e.g. order selection, shipping) or Support functions (e.g. inventory control, labor management). The work owned by the team includes mapping and documenting existing process, defining standard work flows for the new WMS system, actively supporting configuration and go live as the system is implemented across the network. In this role, the director will join forces with operations, systems & technology, omnichannel, engineering and automation teams to ensure that our new modern WMS platform can be adapted to both optimize existing process flows and scale through configuration to handle future advancements.Pay RangeThe typical pay range for this role is:Minimum: 75,400Maximum: 162,700Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications5+ years of experience in engineering or DC operations5+ years of supply chain experience5+ years of experience supporting warehousing, distribution or direct to consumer fulfilment operations5+ years of experience leading teams5+ years of experience with WMS systems, DC configuration and related databases3+ years of experience with Labor Management Systems 3+ years of experience Office software tools (such as Access, Excel, Word, PowerPoint, Visio) 3+ years of data analysis 3+ years of experience in project management and continuous improvementWillingness and ability to travel nationwide 25%Preferred Qualifications-8+ years of experience with retail distribution and WMS- Direct experience in distribution and e-commerce omnichannel facilities- LSS Green Belt/Black Belt or PMP certification- Experience implementing and configuring warehouse management systemsAbility To: - Translate data insights into action- Influence leaders at all levels from departments within buildings to supply chain senior leadership- Communicate and present information clearly and succinctly- Interpersonal skills and able to build effectively partnerships- Lead teams in a matrixed environment- Read, understand and recommend action based on P&L or other tracking data- Develop business cases and project plansEducationHigh school diploma required, with direct work experience specifiedBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15