Medical Enrollment Associate/Inside Sales-WFH High ...

Job DescriptionApplicants must live in the state of NC for onsite trainingWe have a new and exciting opportunity working on our CVS Health Accordant Team Everyone values good health. Accordant's care management programs bring members and their health care providers together to bridge the health care experience. As an Outbound Enrollment Representative, you will work directly with our patients/members to understand their complex medical conditions and explain the available programs that will assist with their care and help improve their quality of life. In this role you will initiate interaction with members through outbound calls, educate the members on our health and wellness programs, and & encourage member to participate. This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs. Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes. This position includes helping patients with rare health conditions understand the specifics about the health benefit they are eligible for at no additional cost by communicating the features, advantages, and benefits of the program. Inside sales experience is preferred as the core purpose of this role is to encourage the member to agree to enrolling in a benefit program offered through their health insurance. This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement. This role is a full-time, permanent position. The regular shift would include M-F: 9-6 with one day a week rotating evening shift of 12-9 weekly. Additionally, this role would require the minimum of 6-8 weeks of training in the High Point, NC office. The ability to work from home is based on personal performance. Performance is monitored and measured in accordance to established production goals. Incentives are offered to recognize exemplary performance and the capability of thriving in a fast-paced and dynamic environment.We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.Pay RangeThe typical pay range for this role is:Minimum: 18.50Maximum: 34.60Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications1+ years of experience in a medical or healthcare environment, Inside sales role or customer service/call center environment 1+ years experience using Microsoft Office: Word, Excel, and Outlook - must be able to toggle between multiple systemsPreferred QualificationsExperience in the healthcare industrySpecialty pharmacy backgroundExperience in an inside sales roleEducationHigh School Diploma or GED requiredBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-09-06