AnalystIT Cust Serv

Job DescriptionAs an IT Customer Service Analyst on our team, you will: Provide front-line primary technical support to end-users involving various technical issues including access, hardware, software and peripherals. Respond to, document and resolve all service requests fielded via ticketing system, email or direct engagement within required SLA. Provide training, processes and documentation (in person or virtual) to end users and peers on current technologies as well as future implementations. Possess excellent problem solving skills to diagnose, evaluate and resolve complex issues in a high pressure, high visibility environment and when necessary escalate and engage appropriate teams to drive to resolution. Perform root cause analysis, develop analytics to identify typical problems and patterns, develop procedures and controls for problem prevention. Support multiple platforms including Desktops, Laptops, Mobile Devices, and Tablets onsite and remotely. Independent work, sharing information, creating documentation and processes for peers. Managing assignments to completion on time and within budget while maintaining a high-performance level with daily tasks, this can include:o New hardware / software testing and implementationo Security and compliance issue remediationo Acquisition Cutover Self-sufficient and subject matter expert for assigned service area. Provide 24 x 7 on-call support as assigned as well as shift flexibility and travel as required.Pay RangeThe typical pay range for this role is:Minimum: 19.50Maximum: 40.10Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 2+ years of experience in a relevant desktop support role. A+, MCTS or OS Certifications are required.Preferred Qualifications : 3+ years in a similar role strongly preferred. A+, Network+, Security+, MTA, MCTS, Windows 7 / 10, MAC OS CertificationsPreferred Qualifications 3+ years in a similar role strongly preferred. A+, Network+, Security+, MTA, MCTS, Windows 7 / 10, MAC OS CertificationsEducationBachelor's degree in Computer Science. If no degree, then 1 year of experience is required for each year of college not attained.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2026-03-07