Clinical Operations Excellence Senior Manager

Job DescriptionCVS Clinical Trial Services, a new CVS Health company, is part of our portfolio of initiatives to promote and transform health and healthcare. As we redesign and innovate trial delivery and real-world evidence generation, we put the patient at the heart of everything we do. We are a dynamic team who have the benefit of operating in an entrepreneurial environment where bold thinking and novel approaches are not only rewarded, but they are also encouraged. Ownership and the ability to shape the way forward is empowered at all levels to accelerate progress and new ideas. Here, colleagues work not only within our organization but across the CVS Health matrix, being one team to achieve our goals, create solutions and transform the future.The Clinical Operations Excellence Senior Manager will directly report to the Executive Director, Care Delivery. In this role you'll lead and drive operational excellence in clinical trial studies and help the leadership team establish a culture of quality excellence, and training delivery of the Clinical Trials operations for CVS clinical trial providers and clinical research coordinators. The role will be responsible for continuous improvement and support improvement of key delivery KPIs for the organization. Some specific responsibilities will be designing and implementing a trial delivery training programs, lean implementation, and process design/improvement. Work to be the glue between operations, field leadership, and quality to drive an aligned vision and plan to deliver high quality trial operations. Role will be remote and expected to travel 20% to trial sites and offsite meetings.What you'll do: Quality - Assist to deliver world class trial operations by supporting trial sites with trial delivery training along with problem solving techniques to get to root cause and problems made visible to solve. Delivery - Identifying and executing process improvement initiatives to remove bottlenecks, reduce the number of audit observations, and ultimately meet sponsor needs and successful trial execution. Process Improvement - Leading process improvement initiatives, improving effectiveness field staff, establishing/improving standard work, value stream mapping, creating a shared vision, are some examples of work scope. Project Management - Planning and executing multiple operational improvement projects simultaneously and utilize good project management skills by managing risk, understanding critical path and dependencies to meet project goals on time. Change Management - Lead change at the sites and work collaboratively with stakeholders, manage phase in / phase out of changes, have robust follow through on changes to ensure success. Automation - Work with Conduct Enablement and contributes to the requirements specification development of automation improvements.Pay RangeThe typical pay range for this role is:Minimum: 75,400Maximum: 162,700Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 5 years of experience working in a clinical trial site or healthcare facility conducting clinical research 2+ years of experience with process improvement initiatives 2+ years of experience with designing and implementing training programsPreferred Qualifications Lean / Six Sigma process experience Masters degree preferredEducationBachelors degree or equivalent experienceBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2026-03-07