Sales & Customer Service Associate

Do people often refer to you as their “outgoing” friend? Are you a passionate individual who is motivated by healthy friendly competition? We will teach you everything you need to know about Massage Envy! All we need is YOU to bring your excellent customer service and selling skills!!A positive work environment with a strong, supportive cultureSigning bonus eligibleExperience not necessary; paid training providedCompetitive hourly rateRange depending on experienceCompetitive Compensation- hourly wage PLUS generous commissions. The sky’s the limit!!Contests- Do you want to put your sales skills to the test? See what we have in store!Employee Perks Include: Free massages and/or facials; discounted services and productsDiscounted memberships for family membersFlexible scheduling - we understand work-life balancePart-time and full-time availablePaid sick leaveCalsavers (401k) program availableOpportunities for growthStrict cleanliness and sanitation procedures followedMassage Envy offers a positive and relaxing setting for guests with affordable programs that allow guests to continue to come back over and over again.We are seeking out a Spa Guest Specialist who can help our guests have a positive experience and educate them on all the programs we have to offer.You’ll take pride in a Massage Envy career by helping our guests on their journey to a balanced lifestyle.As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:Providingoutstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.Promotingthe value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.Drivingmember retention through outreach via phone and email to current members.Upholdingthe Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.Protectingour workplace cultureby recognizing and supporting team goals and building positive relationships with team members.We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:Sales superstarswho aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.People of integrityready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).Smart and savvywith solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.Masters of customer servicewho makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.Fast on their feetwith the ability to think critically, juggle multiple tasks, and set priorities.Great teammateswho can work well with others in a fun and fast-paced environment.Supporters of total body carewith a general knowledge of massage and skin care services.We Believe Our Differences Make Us BetterWe're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Ifyou're ready toput your amazingsales and customer serviceskills to work to help people feel their best, we can't wait to meet you.*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Created: 2025-10-04