Guest Room Attendant

POSITION SUMMARY:The Guest Room Attendant is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for maintaining Ameristar Casino Resort Hotel's standards of cleanliness throughout the hotel tower, as directed.SUPERVISORY:Position reports to Housekeeping Supervisor.ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all-inclusive for this position) Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team members' needs and questions. Cleans hotel rooms, hallways, linen rooms, team member, and storage areas, as directed in an efficient and timely manner in accordance with established Standard Operating Procedures. Is responsible for maintaining and cleaning all equipment used throughout the course of a shift, in accordance with established Standard Operating Procedures. Maintains proper documentation of all duties accomplished during a working shift, as directed. Reports all safety hazards or maintenance deficiencies for proper handling. Abides by all security/safety measures. Greets all guests throughout shift with the proper salutation and pleasant expression. Performs all duties in a quiet and orderly manner. Responds to any/all guest requests quickly and efficiently. Reports room and hall deficiencies to PBX/Supervisor and follows up on completion.  Provides accurate information of property along with property events and promotions. Performs other duties as assigned by management.   EDUCATION AND/OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year-for-year basis) Ability to communicate with hotel guests, announcing arrival at door, and comprehending special requests from guests. Ability to inspect and maintain areas for which responsible.  Must be able to use the equipment associated with the position, including, but not limited to, vacuum, cleaning supplies, and safety equipment. Ability to effectively and efficiently move around work area. Ability to clean as directed at an acceptable performance rate. Ability to minimally communicate and understand English, matters of mutual concern, such as direction, hazards, or questions. If unable to speak or understand English, prior experience as a maid is required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must successfully pass background check. Must successfully pass an alcohol and drug screening. Must be 18 years of age. BENEFITS:Full-time benefits include Medical, Dental, Vision, HSA, 401(k) with company match, and a range of supplemental insurance options after 90 days of employment.

Created: 2025-05-01