[Customer Service / Remote] - Anywhere in U.S. / $22+ per hour / Medical, dental & vision / 401k match / PTO - As a Customer Experience Specialist at Ivim Health, you will: Manage and respond to patient inquiries and concerns through various communication channels such as phone, email, and chat; Maintain accurate and up-to-date patient records and documentation; Identify and escalate urgent or complex cases to appropriate departments or healthcare providers; Provide exceptional customer service by actively listening and empathizing with patients; Collaborate with cross-functional teams to resolve patient issues and improve overall patient experience...Hiring Immediately >>