Client Success Director - Digital Healthcare
Willowtree - Columbus, OH
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Client Success Director - Digital HealthcareWho We AreWelcome to TELUS Digital "” where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are "” all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LocationThis role will operate remotely (US or Canada)ORbe based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Vancouver, BC, or Toronto, ON. The OpportunityAs theClient Success Directorfor a leading digital health client of TELUS Digital, you will co-deliver bold digital health strategies with executive stakeholders and turn them into market"‘ready products, positioning TELUSDigital as the go"‘to partner across the health ecosystem. You'll deepen executive partnerships, deploy world"‘class teams on high"‘stakes initiatives, and translate innovative ideas into revenue through rapid pilots with Practice Leaders. You'll work with vertical leads and practice leaders to mine work delivered into external market offerings. If you thrive at the nexus of strategy, productization, and large"‘scale delivery, join us to shape the future of digital health. ResponsibilitiesBuilding our Company Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem Responsible for partnering with other TELUS Digital leadership in determining the strategic priorities of the Digital Healthcare vertical Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts Initiates, influences, and drives organizational changes and business transformation. Focusing on Customers Bring industry best practices from other clients across engineering, emerging technologies, and user experience Leads and sets account strategy Accountable for proposal development and articulating staffing needs across accounts serviced Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead. Develop and manage strong, lasting relationships with TELUS Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes. Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs Leading our Market Serve as an advisor to key client stakeholders and industry leaders Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency Developing our People Provide people management to consultants and/or client managers, and career coaching/guidance Provides real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose. 5+ years shaping strategy and leading high"‘performing teamsin a top"‘tier management consultancy, owning a client relationship End"‘to"‘end digital"‘transformation expertise "”from technology advisory and complex program delivery to productization and go"‘to"‘market execution"”earned on multi"‘year engagements with Fortune"‘500 clients or leading health"‘tech innovators. Deep knowledge of enterprise healthcare software fortable discussing modern architectures, cloud"‘native services, and scalability patterns with technical leaders. Board"‘room presence and C"‘suite trust.A track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases. Proven operator.Hands"‘on experience deploying agile and scaled"‘agile methods, managing global talent pools, and hitting margin targets in fast"‘moving environments. Customer"‘experience authority.Deep fluency in service"‘design thinking, omnichannel journeys, and data"‘driven personalization techniques that boost NPS and lifetime value. Change"‘and risk"‘management fortable steering large"‘scale organizational change while safeguarding quality, compliance, and patient privacy. Clear, influential communicatorable to simplify complexity, rally cross"‘functional teams, and inspire confidence at every level. Bachelor's degree required; MBA or equivalent graduate degree strongly preferred. Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy . #LI-TW1 What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits - Medical, Vision, Dental 401K matching Employee Share Purchase Plan Competitive PTO Policy Employee Assistance Program (EAP) Life & Disability Insurance And more! Annual Performance Bonus This position is eligible for an annual performance bonusbased on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances. Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits. Annual Base Salary Range (Performance Bonus Eligible) $132,000 - $165,000 CAD Create a Job Alert Interested in building your career at WillowTree? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL (Please list N/A if you don't have one) * How did you hear about us? * Select... Where did you hear about us? * Select... Referring TELUS Digital or WillowTree teammate name (current or former) if applicable. Are you legally authorized to work in Canada? * Select... If applicable, which consulting firm are you currently at or were most recently a part of? * (Canada) Voluntary Demographic QuestionsWillowTree knows incredible talent comes fromallbackgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We're deeply committed to building teams that reflect the diversity of the populations we serve. To ensure we're reaching talent from all backgrounds, we invite applicants to complete the followingVOLUNTARYdemographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and willnotbe used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds. WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. Please indicate your gender (the binary gender language used here is based on government determined categorizations and differs from the identity language we prefer to use internally at WillowTree) * Select... Please indicate your race/ethnic group: * Select... Please indicate your disability status: * Select... Please indicate if you are currently serving in a military or have served in the past: * Select...#J-18808-Ljbffr
Created: 2025-05-03