Portfolio Lead / Director, Customer Success Management ...

Portfolio Lead / Director, Customer Success Management - Public Sector Apply remote type: Office - Flexible locations: District of Columbia - Washington DC, Illinois - Chicago, Indiana - Indianapolis Time type: Full time Posted on: Posted 5 Days Ago Job requisition id: JR291229To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to avoid duplication of efforts.Job Category Customer SuccessAbout Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. We help companies across industries connect with customers in innovative ways and empower our employees to grow and lead. We believe in business as a platform for positive change, doing well and doing good.Position Description Our customers seeking to maximize value from Salesforce purchase our Signature Success Plan, which provides insights and resources for agility and partnership. We are looking for a leader for our Federal Civilian Portfolio Account Success team, responsible for strategy, fulfillment, and growth of Signature Success Plans across teams, aligning with sales and renewal teams. The ideal candidate has a strong background in Customer Success, enterprise-level platform health strategies, and market research skills. Traits like customer-centricity, leadership, resourcefulness, flexibility, and a proactive attitude are essential.ResponsibilitiesLead and develop a team of Customer Success Managers to deliver high value and impact.Resolve customer issues collaboratively.Partner with sales and renewals teams to execute and grow Signature Success Plan renewals, especially within the EDU portfolio.Coordinate capacity planning, resource allocation, and staffing with peers and sales partners.Manage customer allocations and synchronize cloud resources.Develop talent retention strategies including career development and training.Stay informed on industry trends, risks, and opportunities, sharing insights with leadership.Monitor performance metrics such as Customer Health and Salesforce Loyalty.Ensure team proficiency in new product and service launches.Preferred Qualifications and SkillsMinimum 8+ years in customer advisement and team management.Strong analytical skills and industry trend awareness.Excellent communication and collaboration abilities.Proven talent management experience.Familiarity with Salesforce products and the federal landscape.Additional Details This role is office-flexible, with an expectation of being in-office 3 days a week.Our Investment In YouTraining and development through teraction with executive thought leaders.Pathways for promotion and leadership programs.Weekly coaching and munity involvement and philanthropy opportunities.Benefits and Equal Opportunity Statement We offer comprehensive benefits, including health, financial perks, time off, parental benefits, and discounts. Visit for details.If you require accommodations due to a disability, please submit a request via our Accommodations Request Form.Salesforce is an equal opportunity employer committed to diversity and inclusion. We evaluate all candidates based on merit regardless of protected characteristics.Salary ranges for Washington D.C. and Illinois are $162,600 to $268,900.#J-18808-Ljbffr

Created: 2025-05-04