FT Support & Solutions Representative - Work From Home

[Customer Service / Remote] - Anywhere in U.S. / Up to $78.6K per year / Health benefits / PTO / Retirement package - As a Support & Solutions Rep you will: Handle incoming customer inquiries and provide exceptional customer service by answering questions, troubleshooting issues, and resolving complaints; Utilize various tools and resources to research and resolve customer inquiries in a timely and efficient manner; Document all customer interactions accurately and thoroughly in the appropriate systems; Maintain a thorough understanding of the products and services offered by Kaplan to effectively assist customers; Collaborate with cross-functional teams to escalate and resolve complex customer issues; Proactively identify opportunities to improve customer satisfaction and make recommendations to the management team; Support the company's mission and values while adhering to all company policies and procedures...Hiring Immediately >>

Created: 2025-06-04