Transload Agent

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Organic Growth - Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago. * 15,000 trained professionals * 250+ locations worldwide * Fortune 500 * Globally unified systems Assist Supervisor with all aspects of the operation while ensuring the proper and timely movement of freight, while providing an exceptional Customer service. * Receive documents * Ensure smooth and timely shipment process flow * Ensure all customers standard operating procedures are followed as per the SOP * Interact with customers in arranging their shipments, meeting customer service standards * Ensure accurate and timely data entry into our operating system * Monitor shipment reports to ensure total customer satisfaction * Dispatching and tracking shipments Support the Supervisor in the following areas: * Allocating workloads, monitoring workboards to ensure internal KPI's are met e.g. timely data entry * Build and maintaining strong relationships with customers * Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. * Assist in retention calls and complete customer reviews with your regular customers to document in the CRM * Monitor invoicing and BNP report where needed. * Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. * Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team * Ensure team meets company standards of 52 hours training per year per employee * Allocate workloads within team to ensure smooth operations during peak activity or staff absence. * Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) * Be continuously open and positive to implementing new system changes and enhancements with your team. * Join daily customer calls. * Update workboards * Global logistics industry knowledge * Minimum 2 years Expeditors' or industry experience * Good computer skills (e.g., Advanced MS Excel skills, MS Word) * Excellent organizational skills, time management skills * Experienced in handling transport documents and operations. * Hazardous Materials certification (preferred). * Fluent in English This section lists physical demands required of this job: * Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. * Write with pencil/pen/marker * Primarily performs tasks while seated at a desk in the office, with frequent visits to the warehouse to verify freight. * Capable of collaborating with team members in a fast-paced warehouse environment * Responsible for opening or closing the warehouse daily. * Assisting drivers by providing the correct documents and shipments. Expeditors offers excellent benefits * Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision * Life Insurance * RRSP Retirement Savings Plan * Employee Stock Purchase Plan * Training and Personnel Development Program Annual compensation is from CAD 42,000 to 45,000.

Created: 2025-09-23