Field Service Engineer

Summary - Job Responsibilities - Activities: Functions: * Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability. * Perform on-site commissioning of D-VAR, PQ-IVR systems and inverter components and control electronics for domestic and international customers. * Train customer in operating and maintenance practices as appropriate for system type * Assist Engineering & Manufacturing with factory testing of new units. * Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions. * Ability to specify, review, and implement specialized maintenance procedures for field installations. * Monitor customer units to foresee problems and develop solutions before they affect the customer. * Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability. * Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each unit detailing carryovers. Produce and distribute weekly reports to AMSC management on current field service activities. * Travel time anticipated between 40 - 50%. * Ability to oversee and perform trend analysis of the field service database. * Ability to carry a Field Service pager 20% the time. * Schedule startup/commissioning activities to maintain product delivery commitments. * Other duties assigned. Education - Experience: * Technical or Engineering degree . Electrical Engineering is preferred. * 1-3 years' experience in an electrical power, electronics environment, and communication systems. * Experience can be substituted for educational requirements. Required Skills, Competencies, Authorities and Training Needs: * Working knowledge of electrical power circuits. * Working knowledge of power electronics. * Ability to read schematics. * Computer knowledge in a Windows environment. * Strong written and oral communication skills. * Self-directed and motivated. * Ability to work both in teams and independently. * Basic knowledge of NEC and IEEE standards for electrical installations. * Medium voltage safety training required or must be completed prior to field assignments. * Medium work with occasional heavy work up to 75 pounds. * US Citizen AMSC is an EEO M/F/D/V

Created: 2025-09-23