Field Service Technician I

Summary: ASRC Federal Cyber is seeking a Physical Moves, Adds, and Changes (MAC) Lead to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program, located in Arlington, VA (National Capital Region). ASRC Federal focuses on delivering successful mission outcomes and elevated performance for federal civilian, defense and intelligence agencies. We offer highly technical expertise in digital operations and IT modernization, software, applications and analytics, engineering solutions, professional services, and infrastructure operations. We offer competitive salaries and an excellent benefits package that includes a matching 401k with immediate vesting. If you are interested in joining a team that values employee engagement, empowerment, work life balance, career development, and recognizing employees for a job well done, apply today! Visit us at Responsibilities: * Oversee the Moves, Adds, and Changes (MACs) Team responsible for executing MACs within the JSP Transport enterprise to include activations/deactivations, installations, relocations, and upgrades of equipment, ensuring alignment with JSP guidelines and standards. * Develop and maintain a proficient team to execute MACs, ensuring timely and accurate completion of tasks. * Oversee all aspects of MAC execution, including hardware moves, port activations/deactivations, and office reconfigurations. * Ensure compliance with JSP's change management process and track MACs via service request tickets. * Conduct root-cause analysis on recurring problems related to MACs, networks, and systems under JSP's responsibility. * Include analysis results in the Monthly MAC Report for continuous improvement. * Track MAC requests via service request tickets and make the tracking system accessible to customers and government oversight. * Prepare monthly summary reports detailing MACs performed, including location, assignment/completion dates, and status updates. * Respond to, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to Government Furnished Equipment (GFE) maintenance coverage. * Prepare, submit, and track CRQ approvals, ensuring compliance with configuration and change management processes. * Update the Configuration Management Database (CMDB) with MAC information for traceability. * Follow established change and configuration management policies and processes to ensure appropriate change control and asset accountability. * Manage the installation, maintenance, and modifications of both Inside Plant (ISP) and Outside Plant (OSP) infrastructure components. * Coordinate the installation and maintenance of OSP infrastructure, including manholes, handholes, and feed access points. * Conduct site surveys, review feasibility studies, and provide detailed documentation of all OSP activities. * Overseeing the execution of projects within budget and timeline constraints. REQUIRED QUALIFICATIONS * Experience: * 3 years relevant experience * Certifications: * RCDD Certification * Education: * Bachelor's degree in related field * Clearance: Must possess a Top Secret /SCI Clearance

Created: 2025-09-23