Concierge

Belmont Village Geneva Road -Saturday 6am-2pmMonday 2pm-9pmEvery other Monday 2pm -5pmTuesday 2pm-5pmWednesday 2pm-9pmABOUT THE ROLEAs aConciergeatBelmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. Your primary responsibility as aConciergeis to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.YOUR TYPICAL RESPONSIBILITIESGreet residents, visitors and staff warmlyManage and direct incoming phone calls efficiently and professionallyAddress inquiries and requests promptly, reliably and confidentially with empathy and dignityLog and coordinate distribution of packages as appropriateCollaborate with various departments to promote effective communicationMonitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedureSchedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as neededRecord maintenance work order requests through an electronic record systemMaintain an organized workspace to promote efficiency and preserve first appearance impressionsMake hospitality, customer service, and resident satisfaction your top priorities in every interactionMINIMUM QUALIFICATIONSHigh School diploma or equivalentProven experience with a multi-line phone system with demonstrated professional phone etiquetteDemonstrated proficiency with MS Office applications to perform job-related tasksMust be able to communicate clearly in verbal and written EnglishDemonstrates initiative with advanced critical thinking skillsProven administrative and organizational skill setProfessional, pleasant and team oriented attitudeConsistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the communityPlease note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.BELMONT VILLAGE PERKSCareer Growth and Training programs led by Belmont Village subject matter expertsBV Cares direct employee support program for severe and unexpected hardshipsExclusive discounts and offers from leading retailers and brandsComplimentary unlimited continuing education coursesCelebration of Employee Milestones and AchievementsReferral bonus opportunitiesABOUT THE COMPANYBelmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.BENEFITS AVAILABLEBelmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.EOEBelmont Village Senior Living is proud to be an Equal Opportunity Employer.

Created: 2025-06-19