Resolution Coordinator

POSITION SUMMARY/RESPONSIBILITIES The Resolution Coordinator will conduct operational role-based training for all new hires within PBS. This position will assist the Executive Director and Assistant Directors with providing support within several functional working teams: billing, collections, customer service, cash posting and refunds. The Resolution Coordinator will develop, review and maintain all standard operating procedures used within PBS. EDUCATION/EXPERIENCE 1. Minimum of 3-5 years in a hospital or physician billing office and/or patient access. 2. A high school diploma or equivalent is required. 3. Knowledge of medical terminology and billing/collection practices. 4. Ability to read and interpret insurance explanations of benefits (EOBs). 5. Knowledge of payer edits, rejections, rules, and how to appropriately respond to each. 6. Accuracy in identifying the cause of rejections/denials and selecting the most appropriate method for resolution. 7. Demonstrated proficiency with timely and successful appeals to insurance companies. 8. Ability to create professional correspondence with insurance companies and patients.

Created: 2025-06-25