Field Service Representative - Site Built

Field Service Representative - Multi-Family & Commercial Construction Build Relationships. Solve Problems. Shape the Future of Construction. At UFP Site Built, we're not just manufacturing wood and non-wood products-we're shaping the future of construction. As a national leader in value-added building solutions, we specialize in wood structural components, aluminum decks and rails, and light gauge steel systems that help build the communities of tomorrow. We're looking for a proactive, relationship-driven Field Service Representative to support our Multi-Family and Commercial construction accounts. If you thrive in a fast-paced environment, love solving problems, and enjoy being out in the field as much as in the office, this is your opportunity to make a real impact. What You'll Do As a Field Service Rep, you'll be the go-to resource for our clients-ensuring their needs are met, their projects stay on track, and their experience with UFP is exceptional. Your responsibilities will include: * Maintain and grow relationships with existing customers through regular communication and jobsite visits in the following areas: Raleigh, NC / Greensboro, NC / Durham, NC / Central NC * Resolve jobsite issues quickly and effectively, ensuring customer satisfaction and project continuity. * Provide valuable market insights on competitors, service trends, and customer needs. * Identify opportunities for product enhancements or modifications to better serve clients. * Support Account Managers in generating new business and promoting our product lines. * Monitor regional sales activity and contribute to strategic planning. * Assist with project setup, attend pre-construction meetings, and perform jobsite drive-bys as needed. * Prepare reports and documentation to support internal and external communication. What You Bring * High school diploma required; bachelor's degree preferred. * 1-3 years of experience in construction, customer service, or a related field. * Strong communication and problem-solving skills. * Ability to manage multiple priorities and work independently. * Proficiency in Microsoft Office (Excel, Word, Outlook). * Familiarity with construction or manufacturing environments is a plus. * Knowledge of UFP's products and culture is a bonus. Why You'll Love Working Here * Competitive salary with annual performance-based bonus opportunities. * Collaborative, supportive team environment where your contributions are valued. * Comprehensive benefits package, including: * Medical, dental, and vision insurance * Health savings account with company contribution * Life and disability insurance * 401(k) with company match * Paid vacation and holidays * Employee stock purchase program * Education reimbursement * Wellness programs and more Ready to Build Something Bigger? If you're passionate about customer service, enjoy being in the field, and want to grow with a company that's leading the way in construction innovation, we'd love to hear from you. Apply today and help us build the future-one relationship at a time. The Company is an Equal Opportunity Employer.

Created: 2025-09-23