Cafe Manager

Café Knotted is looking for a highly motivated Cafe Manager with passion for hospitality to join our growing team.  The Cafe Manager position is a salary-based position that manages all front-of-house employees, assists in overseeing day to day operations, and works closely with senior leadership at GFFG America Inc. Café Knotted is focused on continuing to cultivate a warm and knowledgeable team, providing guests with friendly and professional service while delivering utmost guest satisfaction. We are looking for an individual who is able to train, manage, and inspire staff members to grow while ensuring the team is abiding by the policies and procedures of the company. The successful candidate will have 1-2 years of cafe or restaurant management experience in a fast-paced environment with a strong sense of responsibility and proven record of success. This job is very hands-on and requires initiative, multitasking and organization skills as well as a good eye for quality.  Café Knotted, Century City Westfield is currently open Café Knotted, Art’s District Downtown LA is opening Fall 2025   About Café Knotted: Café Knotted was founded in 2017 in Seoul as a small artisanal dessert café with focus on creating hand-crafted, cream-filled donuts and pastries. The brand quickly gained popularity and became a cultural icon, expanding rapidly. Throughout the growth of Café Knotted, the brand continued to elevate and develop its menu, offering seasonal pastries to artisanal coffee and craft beverages. Its first US location opened in April of 2025 in Westfield Century City, second location to open fall of 2025 in Art’s District, Downtown Los Angeles.   Job Duties and Expectations: Available to work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays Responsibly open and/or close storefront in line with operation hours Able to successfully manage their own time including arriving to work on time each day Foster a positive work culture by extending professionalism and respect to guests, team members, neighbors and everyone in between Able to fill in for all front of house positions as needed Create work schedules in a timely fashion (2-3 weeks out), reviewing and approving time off requests, and managing staffing levels to optimally balance guest service with a cost-effective labor model Train new employees by sharing knowledge, resources, and clearly conveying the correct procedures, workflow and skills to the new employee Participate in conducting individual staff performance reviews, offering constructive feedback and setting goals for personal development. Administer progressive discipline and assist with employee terminations when necessary. Regularly review the company’s steps of service, guest-facing verbiage, menu offerings, and company operating standards with the team Update training materials as needed, including procedures and informational sheets for all food and beverage item Contribute to the development of food and beverage menu offerings Contribute to the development of community outreach, marketing campaigns, brand collaborations, special events, and more Assist in creating and maintaining costing sheets, recipe sheets, prep guides and schedules, packaging guides, order guides, inventory sheets for all food and beverage menu offerings Report any quality control or vendor/order issues promptly to upper management Maintain a clean, safe, and hygienic workspace in accordance with company policy and LA Department of Public Health guidelines Respond to and address guest feedback from online reviews (Yelp, Google, etc.) and social media, including managing recovery strategies and offering solutions Physical Demands: While performing the duties of this job, the employee is regularly required to stand, bend, walk, use and reach with hands, see, talk, hear, and occasionally balance and lift weights up to 35 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Created: 2025-09-23