Claims Specialist Lead

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.As a claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve large-loss injury claims valued over $60k. Investigating complex and high-risk claims – which may have some litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.Must-have qualificationsSix years of relevant work experience with three years in claims handling ORThree years in claims handling and a bachelor’s degree ORFive years of relevant work experience with three years in claims handling and an associate degreePreferred skillsAbility to quickly build rapport and successfully effect settlementsStrong negotiation and customer service skillsExcellent organization and problem-solving skills along with ability to multi-task and prioritizeKnowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venueAbility to direct the use of discovery tools such as interrogatories, depositions and production of documentCompensation $72,100-$96,100/year based on experience Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performanceBenefits401(k) with dollar-for-dollar company match up to 6%Medical, dental & vision, including free preventative careWellness & mental health programsHealth care flexible spending accounts, health savings accounts, & life insurancePaid time off, including volunteer time offPaid & unpaid sick leave where applicable, as well as short & long-term disabilityParental & family leave; military leave & payDiverse, inclusive & welcoming culture with Employee Resource GroupsCareer development & tuition assistanceEnergage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.Equal Opportunity EmployerFor ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at

Created: 2025-08-01