Field Service Representative

Field Service Representative Position Overview At Aurora Flight Sciences, we design, build, and fly advanced aircraft and enabling technologies from concept to reality. We are searching for a talented and self-motivated Field Service Representative to help us create the future of flight. Responsibilities will include but not be limited to the following: Responsibilities This position is contingent on a contract award. * Primary Trainer for the customer's team of operators with varied experience levels. * Support mission planning as required. * Provide OJT while overseeing aircraft operations, provide guidance and troubleshooting assistance. * Perform as the onsite SME for airframe and powerplant maintenance. * Oversee all maintenance actions by customers to ensure the safety of aircraft operations. * Track the repairs plan to include but not limited to hours to next major inspection, and status any maintenance. * Provide guidance and recommendations to the customer in managing the on-site Spares rotation pool. * Demonstrates continuous effort to improve operations processes. * Coordinate with the customer lead on systems repair parts and spares. * Assist customer in performing troubleshooting, testing and critical measurements to confirm malfunction or defectiveness of suspect parts. * Assist customers in preparing documentation for both received parts and turn in parts when requested. * Ensure parts are serviceable upon receipt by assisting the customer to inspect replacement parts ensuring the CoC is not discarded and maintained in records. * Contributed to the planning and execution of the Customer Support/Integrated Product Sustainment (IPS) process with the goal of continuously improving the quality of the services provided for increased customer satisfaction. * Present capabilities briefing as needed in support of customer requirements. * Provide updates as necessary to operational manual and training documentation. * Participate in internal training and recurrency exercises on a regular basis between customer activities. * Assist in facilitating future sales orders with participation in demonstration events and customer engagement. Minimum Requirements * Must be a US Person * Experienced with customer support of various classes of UAVs both commercial and defense. * Part 107 certified. * Willingness to travel CONUS and OCONUS (up to 75%). * Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Typically - Master+1 years' related work experience, 7 years' related work experience, etc.). * Previous experience of being deployed at remote locations interfacing with Customer POCs. * Excellent analytical, interpersonal, verbal, and written communication skills to accurately interface with all levels of employees, including senior management and senior military and civilian customers, contractors, and aircrew. * Demonstrated ability to work in a customer facing role and as a collaborative member of a diverse team. Preferred Requirements * Experience utilizing Android Team Awareness Kit (ATAK) application. * (5) years' UAV operational experience and two (2) years with DoD Physical Requirements * Work under austere conditions for extended periods of time. * Ability to travel CONUS and OCONUS (up to 75%). Salary Range (Annualized USD) * Minimum Range: $61,000.00 to $108,000.00 * Maximum Range: $72,000.00 to $128,000.00

Created: 2025-09-23