Field Service Technician - Surface Mining Equipment

Location: American Gypsum Mine Site Pay Range: $36.50 - $50.60/hour (Based on experience and education) Sign-On Bonus: $3,000 Referral Bonus Opportunities Available (Details provided during interview) Schedule: Monday-Friday, 6:00 AM - 5:00 PM (Hours may vary depending on customer needs; overtime as needed) Join the Industry Leader in Heavy Equipment Support and Service Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico, and far west Texas, is seeking a highly skilled Mining Field Service Technician to support operations at the American Gypsum Mine Site. This is a full-time field position requiring advanced troubleshooting, diagnostics, and repair of CAT equipment in a demanding mining environment. As part of our Field Service team, you will work independently, travel as needed, and serve as a trusted technical resource to our mining partner-all while upholding Wagner's high standards for safety, service, and customer satisfaction. Key Responsibilities: * Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site * Read and interpret electrical and hydraulic schematics to ensure accurate repairs * Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation * Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations * Maintain accurate, legible service reports and daily truck and crane inspection logs * Ensure proper safety practices and compliance with MSHA and OSHA regulations * Maintain all tooling and equipment in a safe and operational condition * Safely operate and drive service truck (Class A CDL required) * Support and mentor junior technicians as needed * Work schedule is Monday-Friday, 6:00 AM - 5:00 PM; hours may vary depending on customer needs. Overtime is expected and may be frequent. * Travel up to 75% may be required based on job needs Minimum Qualifications: * High School Diploma or GED * 5+ years of experience working on heavy equipment (Caterpillar preferred) * 3+ years of experience performing diagnostics and repairs on highway trucks * 3+ years of experience working on mining equipment such as mills, and crushing and screening systems * Valid Class A Commercial Driver's License (CDL) - Required * MSHA Certification (or ability to obtain prior to hire) * Completion of CAT-specific courses or equivalent technical training * Proficient with diagnostic software tools: CAT ET, SIS Web, and STW * 3+ years of customer service experience * Basic proficiency with Microsoft Outlook and DBS * Must be a resident of the Gypsum area or willing to relocate Core Competencies: * Strong knowledge of CAT equipment, diagnostics, and repair procedures * Ability to work independently with minimal supervision in a field environment * Excellent problem-solving and organizational skills * Clear and professional communication skills, both written and verbal * High regard for safety and quality standards Comprehensive Benefits Package: * PTO: Up to 96 hours in the first year + 8 paid holidays * Medical, Dental, and Vision Insurance * Life and AD&D Insurance * 401K with company match up to 7% * Tuition Reimbursement * Employee Assistance Program (EAP) * CEFCU Credit Union Access * Additional Options: Supplemental Life, Aflac, ID WatchDog, and wireless phone discounts Physical and Environmental Requirements: * Frequent walking, standing, lifting (up to 100 lbs.), climbing, and heavy equipment operation * Work may be performed in noisy, outdoor, and rugged conditions typical of a mine site Pre-Employment Requirements: All job offers are contingent upon successful completion of: * Background check * Drug/alcohol screening * Fit-for-duty evaluation * Valid CDL and DOT medical card verification Wagner Equipment Co. is an Equal Opportunity and Affirmative Action Employer. We are committed to a diverse workforce and fostering a respectful, inclusive environment. #WTECH

Created: 2025-09-23