Floor Lead
Stash Ventures - Gaylord, MI
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Job Description ROLE AND RESPONSIBILITIES: A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants. As a Floor Lead, you will: /t Work as part of a team /t Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays /t Be present and on time for all scheduled shifts /t Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan /t Metrc trained /t Experience in cash handling /t Adapting to each employee's and customer's needs to provide a trusted transaction. /t The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be. /t Exceptional customer service /t Excellent communication skills /t Ability to perform routine daily tasks, requiring close attention to detail and accuracy /t Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers. /t Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day. /t Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous /t Understanding of all positions to be sure all employees are following guidelines and daily tasks. /t Reports all daily issues and changes to upper management to take appropriate action. POSITION TYPE / EXPECTED HOURS OF WORK: /t Full-Time position /t Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule. /t Occasional overtime as needed. AGE REQUIREMENT: /t Must be 21 years of age (State Requirement) EDUCATION / EXPERIENCE: /t Retail experience /t High School Diploma or equivalent /t Analytical and problem-solving skills. /t Effective communication skills. /t Exceptional customer service standards. #ENGHP
Created: 2025-08-10