Mechanical Field Service Technician

About the Role This position involves providing technical assistance and troubleshooting/repair of SEW-EURODRIVE mechanical equipment which may include frequent travel to customer sites. Pay Range: $22.00 - $23.00 per hour Shift: 1st Top 5 skills & abilities: * Ability to troubleshoot and repair SEW-EURODRIVE electromechanical products. * Ability to read and understand parts lists, catalogs, price books, general factory instructions, and SEW-EURODRIVE quality procedures. * Must be able to prioritize and manage time effectively. * Ability to read and understand parts lists, catalogs, price books, general factory instructions, and SEW-EURODRIVE quality procedures. * Ability to travel up to 50%. Top 5 actual task: * Receive and execute customer requests for mechanical field service primarily in the Southeastern US, but other locations in the US sales territory as well. * Generate field service reports and order documentation for associated field service trips. * Assist customers with general technical inquiries. * Evaluate electromechanical products returned for warranty analysis, document inspections/complaints, generate reports, and administer warranty decisions in accordance with SEW-EURODRIVE established procedures. * Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager. Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes. A 10% shift premium is paid for 2nd and 3rd shift positions. SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE! There is no monthly premium required for Employee's coverage: * Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals * Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment * Disability - Includes both Short Term Disability and Long Term Disability * Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment * Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter * Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service * Holiday Pay - Twelve (12) paid holidays per year * Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account * Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually * Paid Parental Leave - To assist and support new parents with balancing work and family matters * Onsite Clinic Services - On location medical services by licensed providers at no cost to employees * Education Assistance Programs - Student Loan Repayment / Tuition Assistance options * Counseling Resources - Easy and convenient access to professional counseling services online * Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards * Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included * Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances * Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate Additional job requirements and responsibilities would be discussed during the interview process.

Created: 2025-09-23