Customer Service Specialist

Job Summary We are seeking an experienced, proactive and organized Client Services Specialist to support one of our top financial advisors. This individual will play a key role in managing daily operations, providing top-tier customer service and supporting the financial advisor in various administrative tasks. The ideal candidate is self-motivated, detail-oriented, able to multitask efficiently and takes the initiative to address client and team needs. Key Responsibilities Serve as the primary point of contact for client inquiries, providing exceptional customer service and managing communication between clients and the financial advisor. Schedule and coordinate client meetings, including preparing necessary documentation and follow-ups. Assist in preparing financial documents, reports, and presentations as required by the advisor. Maintain and organize client files and databases, ensuring all information is up-to-date and accessible. Handle general administrative tasks such as answering phone calls, managing emails, and organizing the office environment. Process new account applications, transfers, and other client paperwork accurately and in a timely manner. Track and follow up on client requests, ensuring resolutions are achieved quickly and professionally. Monitor compliance requirements and ensure all client interactions and files meet regulatory standards. Assist with marketing efforts, such as updating client communication materials. Consistent and punctual attendance required Other duties as assigned by the financial advisor to support office efficiency and client satisfaction. Qualifications High school diploma or equivalent required; associate’s or bachelor’s degree preferred. FINRA registrations (Series 6, 7, or 63) preferred but not required to start. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and financial software. Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. Demonstrated ability to work independently and take initiative. Additional Attributes A proactive and solution-oriented mindset. Ability to maintain client confidentiality and handle sensitive information with discretion. Strong time management skills and ability to prioritize workload effectively. A positive and upbeat personality Other Information Competitive compensation based on experience. Vantage offers a suite of employee benefits including PTO, health insurance, dental/vision, ancillary insurance, 401k employer match and more.

Created: 2025-08-15