Product Support and Logistics Coordinator

Summary : This is a unique role that combines Customer Service/Sales (80%) and shipping and receiving duties (20%) and with a focus on product support and logistics coordination. The position plays a key part in both warehouse operations and front-end customer engagement, including order fulfillment, product knowledge, sales support, and logistics coordination. Essential Duties and Responsibilities Customer Service/Product Support (80%) Interact with suppliers, vendors, engineering, sales, and service/repairs staff. Prospecting and qualifying leads. Work closely with the outside sales team in establishing appointments. Conducting product demos or presentations via MS Teams. Following up with leads and existing customers to upsell or cross-sell. Order management which includes processing, expediting, receiving and shipping orders using Epicor P21 ERP. Responsible for communicating with teams to address issues impacting shipping, sales, freight claims, profits and customer satisfaction. Shipping & Receiving (20%) Responsible for product verification and receiving product, inventory control through cycle counts and supporting of returned goods (RMA) within the warehouse. Receive, sort, and manage incoming and outbound deliveries including support to UPS Shipping/LTL Shipping coordination with customers. Boxing, banding, and palletizing and creating protection products to prepare for shipment. Ability to work with small hand tools with mechanical capability. Loading and unloading trucks using forklift. Help maintain a clean and safe shop. Other duties as assigned. Education/Skills/Experience Required: Strong organizational skills; must be a self-starter and able to take direction with minimal supervision. Proactive learner with a drive for continuous improvement. Effective communicator across technical and cross-functional teams. Multi-tasking. and problem-solving ability, with a preference for roles that offer variety. Mechanical aptitude and curious hands-on approach to understanding systems and components. Must be proficient with Microsoft Office and Google products. Valid driver’s license. Preferred: Customer service and/or warehousing experience in the industrial equipment industry. Familiarity with pumps, hoses, and filtration products. Forklift experience. Experience with Industrial Distribution. Physical Requirements: Ability to occasionally lift 50 lbs. Ability to stand or walk most of the day. Ability to twist and turn up to 25% of day. Stoop and bend up to 25% of day. Ability to reach above shoulders up to 25% of day. Repetitive hand and wrist movements up to 50% of the day. Forearm rotation up to 25% of the day. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as undue hardship is not imposed. Anderson Process is an Equal Opportunity Employer

Created: 2025-08-15