Field Service Technician (Level 4)

Empower Rental Group is hiring a Field Service Technician - Heavy Equipment in Northport, AL! Take Command of Your Day as a Field Service Technician! Are you an expert mechanic who thrives on independence and enjoys being the go-to problem solver? Empower Rental Group is looking for a self-motivated Field Service Technician for our Northport, AL location to be the face of our company on job sites. We are a family of local equipment rental providers across the Southeastern US that began with 3 locations and have expanded to over 36 locations since 2021, with the goal of being the difference in the equipment rental industry by doing everything differently. What You'll Do: As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you're ready to own your work and join a company that's shaking up the industry, we want to talk to you!. You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service. Key Responsibilities: * Be the Expert in the Field: Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment. * Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods. * Completes complex repairs to the fleet. * Completes repairs on company vehicles. * Manage Your Mobile Workstation: Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge. * Drive Fleet Reliability: Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start. * Completes preventative maintenance such as changing filters, checking fluids, and filling tires. * Complete inspections. * Leverage Technology: Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner. * Act as a Trusted Partner: Professionally communicate with customers on-site, providing updates, explaining repairs, and training them on the proper use of equipment to ensure their success. * Assists customers with loading and unloading fleet orders. * Assists customers with questions/customer service as applicable. * Support the Shop: When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians. * May perform repairs on the small fleet. * Complete standard repairs to the fleet. * Assists other mechanics with tasks such as lifting or moving heavy objects. * Completes any type of work with supervision. * Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency. * Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies. * Demonstrates behaviors aligned with the Company's Core Values at all times. * Performs other related duties as assigned. Job Requirements: * Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus. * A Valid Driver's License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs. * Excellent Customer Service Skills - for both internal and external customers. * Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment. * Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems. * Must be proficient with modern diagnostics tools and comfortable using mobile technology for work orders and documentation. * Completes rental equipment preparation by the delivery date. * Maintains a ready line. * Achieves quality standards. * A must-have own set of comprehensive mechanical tools is required. Our Company Benefits Include: * 401(k) * 401(k) matching * Free Employee Medical Insurance * Health Insurance * Dental Insurance * Vision insurance * Health Savings Account * Employer-paid life insurance * Employee Assistance Program * Employer paid STD and LTD Disability benefits * Paid Parental leave * Paid time off * Employee Referral program * Retirement plan * Employee Sharing Program * Fast-growing environment with opportunities for advancement Empower Rental Group is an Equal Opportunity Employer

Created: 2025-09-23