Field Service Technician - Floating Position

Full Time Field Service Technician - Dallas/Fort Worth, TX Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Kiosk Technician/Floater in the Dallas/Fort Worth, TX area and surrounding towns. You would begin your career with RDS training on key duplicating, tag engraving kiosks as well as 3rd party service. This is an hourly position ranging from $18-21 an hour based on experience, car allowance will be provided along with a corporate gas card for business miles. Must be willing to travel to cover open territories outside of the Dallas area. States of travel would include TX, OK, KS, CO, NM, and AZ. Benefits: * Wellness Program * Paid Time Off/Sick Days * Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more(Tickets at Work). Job Description: * Primary contact with our customer locations. * Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month) * The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company). * Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours. * Ideal for candidates with technical experience and merchandising. Responsibilities: * Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule). * Perform on-call repairs or adjustments to the machine when the machine goes out of order. * Install of machines in the local area. * Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues. * Keep track of inventory for re-stocking machines that are in the Kiosk Tech's possession. * Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue. * Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc. Skills: * The Kiosk tech will have basic trouble-shooting skills, mechanical and electro-mechanical skills, and the ability to follow written and oral instructions very carefully. Basic computer skills and basic spreadsheet and email skills are also required. Training specific to the kiosks will be provided to all new employees.

Created: 2025-09-23