Scheduler

Direct Applicants Only. We are not seeking recruitment support for this role.Internal applicants will be given priority in the hiring process.Smithville Communications is seeking a Scheduler to join our Customer Experience Team! The Scheduler will effectively manage the calendaring of resources to deliver Smithville services, research and resolve customer concerns, and work in close partnership with all departments to increase Smithville's level of customer service and improve responsiveness. The Scheduler thinks critically, listens actively, and makes sound decisions in a fast-paced contact center environment. Participates in the development of the department by providing input on customer feedback, the effectiveness of current practices, and suggestions for how Smithville can deliver world class customer experiences. WHAT YOU'LL DOCommunicate professionally and clearly with both internal and external customers through active listeningQuickly comprehend and clearly understand the issues customers present and assist accordinglyRespond to customers via phone and email regarding the scheduling of Smithville services (including new installations and trouble tickets)Walk customers through what to expect during their service-related appointmentsSchedule resources related to Smithville servicesMaintain customer information and installation information via service orders dailyIdentify, research, and resolve customer complaints using available resourcesFollow up on customer inquiries not immediately resolved within 24 hours WHAT YOU NEEDHigh school diploma or equivalent requiredConversational proficiency of the English language- including the proper use of grammar, spelling, and punctuationCustomer service and keyboarding experience required. Scheduling and call center experience a plusDemonstrated computer skills, including proficiency in Microsoft Office applications and ability to quickly learn new softwareMust be able to multi-task such as typing notes while speaking with customers or techniciansExcellent verbal and written communication skills and ability to interact with a diverse populationAbility to work appropriately with and to protect sensitive informationCreative and critical thinking skillsStrong analytical and organizational skillsAttention to detail; high level of accuracyAbility to embrace change, learn new skills, and continuously improveAbility to work both independently and with co-workers toward the goals of the company WE'VE GOT YOU COVEREDInsurance Plans include: Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary InsuranceHealth Savings Account with generous annual company contributions to HSA401(k) Retirement Savings Plan with a company matchGenerous Paid Time Off (PTO) programPaid holidaysTuition reimbursementPaid trainingDiscounted company products and servicesWellness benefits ABOUT USFor more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will too! Note, all job offers are contingent upon passing a background check and drug screen. Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal-opportunity employer. Powered by JazzHR PId93d27ccb955-29400-38069439

Created: 2025-08-26