Field Training Officer - Restoration Services

Benefits: * 401(k) * Dental insurance * Health insurance * Vision insurance Position Overview At ServiceMaster by Twins, we restore more than property-we restore peace of mind. We're seeking a skilled and passionate Field Training Officer (FTO) to lead the development of our restoration technicians. This role blends technical expertise with mentorship, ensuring new hires are trained to deliver exceptional service in water, fire, mold, and storm restoration projects. As an FTO, you'll guide new team members through hands-on training, uphold company standards, and support operational excellence through quality assurance, documentation, and customer communication. Key Responsibilities Training & Mentorship * Train new hires on restoration procedures including drying, demolition, water extraction, and pack-outs * Demonstrate proper use of equipment, safety protocols, and job site conduct * Provide ongoing coaching and feedback to ensure skill development * Lead by example on active job sites Field Operations * Retrieve work orders, plan routes, and ensure trucks are stocked with necessary equipment * Perform and supervise restoration tasks for residential and commercial properties * Monitor drying progress and adjust plans based on meter readings * Conduct quality assurance inspections and obtain customer approvals Customer & Team Communication * Explain restoration processes and next steps to customers using printed materials * Interface with adjusters, clients, and internal teams to resolve issues * Maintain clear and timely communication using company software Estimating & Documentation * Assist with or create estimates using Xactimate, following IICRC standards * Document losses with detailed photos and notes for insurance reimbursement * Track personnel, equipment, and billable events for each project Qualifications * 3-5 years of hands-on experience in property restoration * Leadership or supervisory experience in field operations or technician training * IICRC certifications (WRT, FSRT, ASD) preferred * Strong knowledge of restoration equipment and safety protocols * Proficiency in Xactimate and restoration software * Excellent communication and interpersonal skills * Customer service mindset with professionalism under pressure * Detail-oriented and organized * Ability to lift and carry up to 50 lbs. and perform physical tasks * Valid driver's license with a clean driving record * Tech-savvy and adaptable * Commitment to continuous learning and industry standards Why Join ServiceMaster by Twins We're more than a restoration company-we're a team that cares deeply about our clients and each other. As a Field Training Officer, you'll shape the future of our workforce while helping families and businesses recover from unexpected disasters. Your leadership will drive quality, growth, and trust in every job we complete.

Created: 2025-09-23