Field Service Engineer

Location: Burlington, MA Job Code: 299707 Posted: Aug 19, 2025 Description: Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Field Service Engineer for our client in the Manufacturing Technologies domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Permanent position, and the client is looking for someone to start immediately. Duration: Full-time Location: Burlington, MA (Onsite) Salary: $105,000/Annually Role: Field Service Engineer Primary Skills: Engineering Role Description: The Field Service Engineer must have 4+ years of experience. Expectations: * Willing to travel regionally and occasionally throughout North America. * Provide troubleshooting support over the phone for customers and third party service providers. * Maintain meticulous records of field service issues and enter them into the service database. * Provide after-hours technical support via company cell phone, on a rotating basis, to the global customer base. * Administer the RMA process and report to customers on status * Prepare and maintain technical documentation library. * Actively provide design input and customer feedback to the quality, manufacturing and design teams. Minimum Qualifications: * Trade School Certification in HVAC/R Field and/or Electronic Technology. * EPA Universal Certificate * 5+ years of field service experience * 3+ years of working with project teams, contractors and interfacing with customers * Strong mechanical aptitude and understanding of electro-mechanical systems and Cooling Distribution Units (CDU) * Ability to understand customer specifications and applications to drive customer solutions * Must have strong hands-on mechanical and electrical skills and demonstrated ability to trouble shoot failure in equipment an sub-systems. * Must be self-motivated, a team player capable of multi-tasking * Must have experience with Liquid Cooling technologies * Knowledge of PLC function & interfacing (RS485, ethernet. etc.) Preferred Qualifications: * Bachelor's degree in engineering or technical field Education: Bachelor's degree in Engineering Experience: Minimum 4+ years of experience Relocation: This position will not cover relocation expenses Travel: No Local Preferred: Yes Note: Must be able to work on a W2 basis (No C2C) Recruiter Name: Monika Soun Recruiter Phone: 617-848-2376 Benefits: This is a direct hire position, and the hired applicant will receive our client's benefits package. Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-MS3 #Mastech1

Created: 2025-09-23