Full Time Field Service Technician - Indianapolis, IN

Full Time Field Service Technician - Indianapolis, IN Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Full Time Kiosk Technician in the Indianapolis area. You would begin your career with RDS as a Kiosk Technician training on key duplicating and tag engraving kiosks. The territory consists of 80-90 kiosks and is a 40 hour per week position. This position will start at $20 an hour. Car allowance, cell phone allowance and a gas card are provided. The territory would cover a 90 mile radius centered in the Indianapolis market area. Benefits: * World Class Benefit plans including Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan! * Car allowance, gas card and independent scheduling and flexibility! * Wellness Program * Employee Stock Purchase Plan * Vacation/Paid Time Off/Sick Days/Floating Holiday's * Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work). Job Description: * Primary contact with our customer locations. * Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month) * The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company). * Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours. * Ideal for retired candidates with some technical experience. Responsibilities: * Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule). * Perform on-call repairs or adjustments to the machine when the machine goes out of order. * Install of machines in the local area. * Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues. * Keep track of inventory for re-stocking machines that are in the Kiosk Tech's possession. * Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue. * Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc. Skills: * Basic trouble-shooting skills * Mechanical and electro-mechanical skills * The ability to follow written and oral instructions very carefully. * Basic computer skills and basic spreadsheet and email skills are also required. Training specific to the kiosks will be provided to all new employees. #RDS #RDS #BuiltHillmanStrong #REDBOX

Created: 2025-09-23