Field Service Technician I - Phoenix, AZ

Location: Phoenix, AZ & Surrounding Areas What you will be doing: * Provide a positive customer experience using your customer service and technical skills. * Communicate the value of our services and match products with customer needs. * Build and maintain strong, long-lasting customer relationships. * Solve your customers' challenges the first time, owning it. * Our Field Service Technicians are provided a van, gas card, on call pay, and uniforms. * As part of your day, you are responsible for the completion of assigned service calls at lottery retailer locations. These include scheduled calls (installs, removals, and preventative maintenance and unscheduled calls (service and supplies as initiated by the customer). * Some troubleshooting of customer issues over the telephone. * Training of new and existing customers. * This position will average approximately six to ten detailed activities per day depending upon local area needs, responsibility, and service order type. * Occasionally assist in the training of new and existing team members. * Performs these functions and all other duties as assigned. Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world's largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges, and the environment. Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform. We are looking for employees interested in helping Scientific Games strengthen our position as the world's foremost leader in lottery products and services. Scientific Games: Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.

Created: 2025-09-23