Air Gateway Agent

POSITION SUMMARY C.H. Robinson is seeking a skilled Gateway Agent to join our Air Gateway team. In this pivotal role, you will manage international shipments, from initial documentation preparation through to final delivery. You'll collaborate closely with internal offices, airlines, and terminal warehouses daily, ensuring operational excellence and compliance with shipment documentation. Your expertise in navigating global logistics processes and fostering positive relationships with stakeholders will be crucial in maintaining smooth shipment flows. If you're ready to contribute your knowledge and drive within a collaborative environment, apply now to join a global logistics leader. At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 4 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2-3 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: * Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo * Initiate, prepare, process, and assemble all required documentation for air shipments * Process and distribute documentation accurately and timely to carriers, customers, and agents * Utilize industry knowledge and critical thinking to solve challenges internally and externally * Coordinate shipment tasks, including Shipper's Letter of Instruction (SLI) submission, bills of lading, updates, pre-alerts, tracking, invoicing, etc. * Manage shipment data in Navisphere, maintaining data accuracy * Consolidate master records to maintain high data integrity, ensuring accuracy in routing and adherence to INCOterms * Communicate effectively with internal teams, overseas offices, agents, customers, and vendors * Foster positive working relationships among team members * Ensure compliance with C.H. Robinson, local, and global laws, regulations, and procedures QUALIFICATIONS Required: * High school diploma or GED * Minimum 1-3 years of Global Forwarding experience * Proficient in Microsoft Office Suite of programs Preferred: * Associate or bachelor's degree from an accredited college or university in a related field * 2-4 years of airfreight, gateway or air shipment consolidations experience * Excellent communication, prioritization, and multi-tasking skills * Excellent customer service skills and follow up to be utilized with customers and the network * Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs * High level of attention to detail * Ability to work in a fast-paced and deadline-driven office environment * Values a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $21.63 - $33.70 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE//Disabled/Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: * Two medical plans (including a High Deductible Health Plan) * Prescription drug coverage * Enhanced Fertility benefits * Flexible Spending Accounts * Health Savings Account (including employer contribution) * Dental and Vision * Basic and Supplemental Life Insurance * Short-Term and Long-Term Disability * Paid and floating holidays * Paid time off (PTO) * Paid parental leave * Paid time off to volunteer in your community * Charitable Giving Match Program * 401(k) with 6% company matching * Employee Stock Purchase Plan * Plus a broad range of career development, networking, and team-building opportunities Dig in to our full list of benefits on OUR CULTURE page.

Created: 2025-09-23