Security Technologies Field Technician

Position Description About Harris County and Universal Services: Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Security Technologies Field Technician to join our team. Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services. Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration. This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers. Position Overview: The On-Site Technician is responsible for the troubleshooting, repair and installation assistance of all components related to intrusion alarms, access control and surveillance camera systems. Also assists in application administration of these systems. Responsible for routine and preventative maintenance tasks for all devices. Job Responsibilities: * Works on site and remote in response to service tickets and phone calls. * Responsible for diagnosing and troubleshooting multiple versions of intrusion, access control and surveillance camera systems. * Provide rotating on call support for after-hours and weekend issues. * Works closely with other on site and application admin team members. * Provides expert advice and recommendations for hardware system components. * Will work closely with Network, Sys Admin and Facilities Maintenance teams. Harris County is an Equal Opportunity Employer If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education: * High School diploma or G.E.D. equivalent. Experience: * Minimum of 3 years of experience in a service technician role. * Experience with access control, intrusion and surveillance camera systems, both analog and digital. Knowledge, Skills, & Abilities: * Flexible and willing to adapt to changes and have the ability to establish and maintain effective working relationships with staff, other department/agencies and the public * Ability to lift at least 20 lbs. and/or move boxes and equipment as needed. * Ability to kneel, crouch, handle, climb, walk, sit, twist and reach is needed to perform the essential functions. Licensure: * Valid driver's license. Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance). Automatic Disqualification: * Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor * Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years * Open arrest for any criminal offense (Felony or Misdemeanor) * Family Violence conviction NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. General Information Location: * 406 Caroline St., Houston, TX 77002 Work Schedule: * 8 hours/day * May be required to work more than forty hours during the workweek or on weekends when special projects or deadlines need to be met. Work Arrangement: * Onsite 5 days/week Work Environment: * The primary work area will be varied. * Exterior devices require outside work in the Houston area climate. * Office and interior work will include reasonable climate control. Physical Demands: * Must be able to lift at least 20 lbs. and/or move boxes and equipment as needed. * Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting and reaching are needed to perform the essential functions. Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. HARRIS COUNTY EMPLOYEE BENEFITS Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan. The following benefits are offered only to Harris County employees in regular (full-time) positions: Health & Wellness Benefits * Medical Coverage * Dental Coverage * Vision Coverage * Wellness Plan * Life Insurance * Long-Term Disability (LTD) Insurance * Employee Assistance Program (EAP) * Healthcare Flexible Spending Account * Dependent Care Flexible Spending Account Paid Time Off (PTO) * Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service) * Eleven (11) County-observed holidays * One (1) floating holiday per year * Paid Parental Leave* * Sick Leave Retirement Savings Benefit * 457 Deferred Compensation Plan The following benefits are available to Harris County employees in full-time and select part-time positions: * Professional learning & development opportunities * Retirement pension (TCDRS defined benefit plan) * Flexible work schedule* * METRO RideSponsor Program* * Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas. In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County Benefits & Wellness website: 01 Do you have a high school diploma or a G.E.D. equivalency? Qualifying information must be documented in the Education section of your application. * Yes * No 02 Please describe your educational background including level of education completed, area of study and completed major and minor programs. 03 Which of the following best describes your verifiable experience in a service technician role? (To be considered, qualifying experience must be documented in your application's employment history) * Less than three (3) years * Three (3) years but less than four (4) years * Four (4) years but less than five (5) years * Five (5) years or more * I do not have this experience 04 Please provide details about your verifiable experience in a service technician role. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided. 05 Do you have experience with access control, intrusion and surveillance camera systems, both analog and digital? * Yes * No 06 This role requires a Valid Driver's License (Texas upon hire) Do you have a Valid Driver's License? * Yes, I have a Valid Texas Driver's License * Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date * No, I do not have a Valid Driver's License Required Question Employer Harris County Address 1111 Fannin St Ste. 600 Houston, Texas, 77002 Phone 713-274-5445 Website

Created: 2025-09-06