Service Manager

We are seeking a seasoned and service-driven Multi-Unit Service Manager to join the leadership team of a distinguished hospitality operation. This dynamic role oversees multiple outlets within a refined, multi-venue property, including an elegant bar, a well-regarded restaurant, in-room dining, and an iconic rooftop destination. You’ll play a key leadership role in shaping the guest experience, managing a large front-of-house team, and upholding standards of excellence across venues. This position requires a thoughtful and confident leader who thrives in fast-paced environments, balances on-the-floor presence with administrative responsibilities, and can operate with a high degree of autonomy and discretion. Key Responsibilities Lead daily operations across three unique dining and beverage outlets, ensuring seamless service and elevated guest experiences Direct and support a large front-of-house team, including hiring, onboarding, training, and performance management Collaborate closely with culinary and beverage leadership to maintain alignment and consistency across all venues Handle administrative responsibilities including staff scheduling, payroll oversight, labor cost management, and compliance Serve as a point of contact for guest recovery, conflict resolution, and escalation when needed Foster a collaborative, respectful, and professional work environment Work closely with the senior leadership team to execute strategic goals, service standards, and company values What We’re Looking For 3+ years of progressive leadership experience in upscale hospitality environments Proven success in managing multi-unit or multi-outlet operations Strong communication and interpersonal skills with a leadership style that is clear, respectful, and motivational A composed and mature approach to decision-making and problem-solving Flexibility in schedule and adaptability in work style to meet the diverse needs of the operation Proficiency in administrative systems such as scheduling platforms and payroll software

Created: 2025-09-06