Service Center Manager Final Mile Delivery ( {{city}})

Location: JFK (Springfield Gardens, NY) The Service Center Manager is responsible for leading, coordinating, and optimizing all aspects of final mile delivery operations at the JFK Service Center. This role ensures safe, efficient, and customer-focused operations while maintaining compliance with company policies, DOT regulations, and client requirements. The Service Center Manager will drive performance through leadership, process improvement, and a strong focus on cost control, service quality, and employee engagement. Key Responsibilities Operational Leadership Oversee daily operations of the JFK final mile delivery service center, including inbound/outbound shipments, route planning, dispatch, and driver scheduling. Monitor KPIs related to on-time delivery, customer satisfaction, cost per stop, and productivity. Implement continuous improvement initiatives to drive efficiency, reduce costs, and enhance service. Team Management Lead, train, and develop a team of supervisors, drivers, dispatchers, and support staff. Promote a culture of accountability, safety, and high performance. Conduct regular performance reviews, provide coaching, and support career development. Customer & Client Focus Serve as the primary point of contact for customers, clients, and vendors within the JFK area. Resolve escalations promptly and professionally, ensuring client satisfaction. Partner with sales and

Created: 2025-09-06