Customer Solutions Engineer ( {{city}})

Everyones building the next AI tool. This team is modernising a $12T industry stuck with 90s software. Were hiring a Customer Solutions Engineer to sit at the heart of sales, product, and engineering leading demos, running onboarding projects, and scaling one of the fastest-growing SaaS companies in San Francisco. Customer Solutions Engineer | SaaS Scale-Up | San Francisco This isnt a follow the playbook role. Youll sit at the intersection of sales, product, and engineering: Part onboarding, part solutions, part implementation, part customer success. Youll become a product expert, leading customer demos, running onboarding projects, and making the whole process faster and smoother as the company scales. Why join? Early-stage upside with proven product-market fit (profitable, hundreds of paying customers, backed by top investors) Huge impact: Youll be the face of the product from first demo to successful go-live Work closely with founders & engineers, shaping both process and product High visibility role in a business scaling at speed What youll bring: 3+ years in SaaS (implementation, solutions, onboarding, CS, or similar) Strong project management skills - able to manage multiple implementations in parallel Semi-technical comfort (APIs, SQL, Postman or similar) Ability to build credibility with everyone from CFOs to project managers What you get: Salary: $110k$165k + equity Healthcare: 90% of costs covered 401k: 100% match up to 4% of salary Relocation bonus if moving to the Bay Area On-site gym, daily food stipend, and a stocked office kitchen If you want early-stage energy without early-stage risk, this is the one

Created: 2025-09-06