Field Tech

Kforce has a client that is seeking a Field Tech in Orlando, FL. Overview: The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. The candidate is also responsible for customer service and end-user training. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. They may apply intermediate mathematical skills. Key Tasks: * The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams * Responds to escalated telephone, email and online requests for technical support * Documents, tracks, and monitors the problem using applicable systems and tools * Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects * Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge* High School diploma/GED or more years of experience as a Desktop/End User Support Engineer * Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams * Experienced responding to escalated telephone, email and online requests for technical support * Experienced documenting, tracking, and monitoring the problem using applicable systems and tools; Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas * Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications: * Bachelor's degree in Computer Science

Created: 2025-09-12