Client Success Manager - Operations

Front of House and Client Success Manager Plenty Goods Café – Chicago, IL Plenty Goods Café is a wellness-focused café and meal-prep service rooted in hospitality, creativity, and community. We’re seeking a Front of House and Client Success Manager to oversee daily café operations and manage client communications for our meal-prep program. This hybrid role combines guest-facing hospitality with administrative support and client service. Responsibilities Lead and supervise FOH staff (baristas, counter staff, delivery drivers) Schedule, train, and support staff to uphold brand standards Ensure smooth café operations: POS, cash handling, cleanliness, guest flow Send weekly menus, manage client schedules, and respond to inquiries Coordinate new client onboarding with the chef Track client feedback and maintain accurate records Support marketing activations and partner promotions Qualifications 2+ years of FOH or hospitality leadership experience Strong communication and organizational skills Ability to manage both café floor and client inbox Tech savvy with POS systems and Google Drive (GoPrep a plus) Guest-focused, professional, and aligned with Plenty Goods’ wellness ethos Compensation and Growth Starting at $23/hour + tip pool participation with coffee bar 35–40 hrs/week, with opportunity to grow into a salaried Operations Manager role ($48–55K) in 6–12 months PTO available with salaried status

Created: 2025-09-15