Store Operations Specialist

The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets. Key Roles and Responsibilities * Provides customers a positive shopping experience * Performs cashier duties accurately while processing all transactions per policy. * Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving. * Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas. * Unload, process, and stock freight to correct location, following merchandising guidelines. * Timely and thorough incident reporting compliance. * Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts. * Performs and trains team on store freight processing and merchandising responsibilities * Operates all equipment in a safe manner per directed procedures. * Ensures a safe working and shopping environment while minimizing shrink and damages. * Executes company directives, policies and procedures timely, accurately, and thoroughly. Qualifications and Competencies * At least 18 years old * High School Diploma/Equivalent * Ability to work a flexible schedule including nights, weekends, and some holiday * Ability to lift a minimum of 50 lbs., team lift 100 lbs. * Contributes to a customer focused environment while demonstrating excellent service. * Communicates clearly with customers, team and leadership. * Reliable and trustworthy * Ability to work effectively independently and within a team to perform all tasks as assigned. * Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution. * Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.

Created: 2025-09-16