Team Member

Responsibilities of Crew Member includes: Guest Satisfaction: * Ensures each guest is highly satisfied with their experience at Dunkin' Donuts * Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests * Resolves guest problems with a sense of urgency * Communicates clearly with each guest in a friendly and courteous way * Completes all orders accurately and within Dunkin' Donuts speed of service standards * Consistently serves quality food and beverages to each guest * Issues a receipt with each order to provide guests with an opportunity to tell us about their visit * Participates in team service to ensure each guest is served quickly * Stays focused on the guest and accomplishes all work assignments with excellence * Maintains food safety standards * Contributes to the cleanliness of their workstation and the restaurant * Describes and assembles promoted products and beverages according to the current marketing promotion * Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards Requirements Teamwork: * Actively learns and partners with manager to complete required Dunkin' Donuts training * Supports the training of new crew members as requested * Works well with the team and treats people with respect * Responds positively to coaching and direction * Arrives ready to work on time Profitability: * Handles POS transactions and payments with accuracy * Follows uniform and grooming standards * Clocks in and out at the scheduled time * Adheres to all processes and policies * Prepares all products following appropriate

Created: 2025-09-16