General Manager

Operations Oversight Moonrise Bagels is one of the fastest growing food companies in the Hudson Valley with locations in Woodstock, Kingston, and Poughkeepsie. Credited with inventing the Original Stuffed Bagel®, we’ve built a loyal following and national press attention for doing things differently. We’re proud to be a modern food brand rooted in craft, quality, and creativity. Every element is made by hand, and every team member plays a role in delivering a consistently excellent product and experience. At Moonrise Bagels, we value our team as much as our food. We believe in creating a workplace that’s respectful, supportive, and energizing. We give people real responsibility, listen to feedback, and invest in growth from within. If you're excited to be part of a thoughtful, ambitious company that’s on the rise, we’d love for you to join us. Position Summary We are seeking a driven and hands-on General Manager for our first New York City location in the West Village . This role is responsible for overseeing all day-to-day operations, staffing, and guest experience in a high-volume, competitive urban market. The ideal candidate has strong leadership skills, a deep understanding of hospitality, and thrives in a fast-paced, food-focused environment. This position requires navigating the unique dynamics of New York City operations, including dense foot traffic, higher transaction volume, complex vendor and delivery logistics, and strict local labor and health regulations. Responsibilities Ensure consistency and excellence in product quality, service standards, and cleanliness across all locations Manage daily, weekly, and monthly operational goals and KPIs Manage POS, Payroll and all NYC specific operational requirements Adapt systems to handle peak-volume periods common in NYC, including commuter rush hours and weekend brunch surges Troubleshoot operational issues and make on-the-spot decisions to support smooth service Team Management and Development Directly supervise, coach, and develop Shift Leads and team members Responsible for hiring, onboarding, training, and conducting performance reviews Foster a positive, accountable, and collaborative team culture Ensure compliance with NYC labor requirements Scheduling and Labor Management Create weekly staff schedules Manage time-off requests and attendance policy compliance Monitor labor costs and optimize staffing based on business needs Inventory and Supply Chain Manage inventory ordering and par levels specific to a NYC urban footprint Coordinate with city-based distributors and Moonrise Bagels Poughkeepsie based commissary kitchen Ensure store is consistently stocked and operational Health, Safety, and Compliance Enforce food safety protocols and all health department regulations Conduct regular inspections and audits Stay current on NYC Department of Health grading requirements and ensure the store maintains an “A” grade at all times Manage facility maintenance needs Reporting and Communication General Manager reports directly to owners Clearly communicate company changes and updates to direct reports Provide regular updates, insights, and feedback to leadership in weekly meetings Implement new systems, menu changes, and brand initiatives Requirements Experience in café, bakery, or fast-casual management; multi-unit or high-volume NYC experience strongly preferred but not required Proven track record of leading high-performing teams Entrepreneurial spirit and commitment to excellence Strong communication, problem-solving, and organizational skills Comfort working early mornings, weekends, and holidays as needed Deep understanding of NYC labor practices, Department of Health inspections, and vendor ecosystem preferred No regular travel outside NYC required Benefits Cell Phone Stipend Monthly MetroCard Stipend Paid Time Off and Sick Pay Company-owned laptop Growth Opportunities: The ability to get in on the ground floor of a quickly growing brand breaking into a new market Access to Virtual Wellness Program with 100% company contribution which includes tele-health primary care, 24/7 urgent care, mental health therapy and 1,000+ medications available at no cost Friends and Family discount Staff meals

Created: 2025-09-17