General Manager | 3-Star Michelin | Bay Area

***Must have experience in 2 or 3-star Michelin Restaurants***A globally acclaimed restaurant group, celebrated for its Michelin-starred concepts up to 3 stars, is seeking a dynamic, polished, and deeply passionate General Manager to lead their flagship ***Michelin-starred restaurant in San Francisco. This individual will embody and champion the company’s vision while overseeing all aspects of front-of-house operations. Responsibilities include making key operational decisions, maintaining the highest standards of service, and managing costs across food, beverage, labor, and supplies. The General Manager will be accountable for achieving revenue and profitability goals by driving exceptional guest experiences, fostering team excellence, and enhancing the brand’s reputation in a competitive fine dining market.RESPONSIBILITIES:Daily Operations & Service ExcellenceMaintain Michelin star-level service by training staff in French service techniques and cultivating personalized guest experiencesOversee daily operations including shift supervision, scheduling, cash handling, and closing proceduresEstablish and implement SOPs to ensure consistency and clear performance expectations across FOHConduct regular audits and quality control checks for food, beverage, and service standardsEnsure adherence to all service standards as outlined in the service manualLead floor presence during service, supporting FOH team in all areas including wine serviceGuest Experience & HospitalityFoster a culture of genuine hospitality, ensuring each guest enjoys a memorable and elevated experienceBuild authentic guest relationships and maintain open channels of communicationServe as the primary guest contact for inquiries, concerns, or service recoveryInvestigate and resolve any service or food-related complaints promptly and professionallyEvent ManagementCoordinate and oversee private events, banquets, and special functions, ensuring seamless execution and high guest satisfactionLeadership & Team DevelopmentMentor and coach FOH staff throughout onboarding, with structured goal setting and ongoing development plansProvide educational opportunities, mentorship, and tools to strengthen staff knowledge in company values and food/beverage excellenceAssist and support every member of the FOH team during servicePrepare and lead weekly manager meetings, setting clear performance goals and deadlinesGuide and delegate tasks to the Assistant General Manager, assigning specific projects and objectivesStaffing & HR CoordinationIn partnership with HR and Director of Operations, manage hiring, onboarding, and termination processes for FOH staffWrite job descriptions and collaborate with HR for job postings and recruitmentConduct 90-day reviews and annual performance evaluations for all FOH employeesMaintain current staffing plans and address team needs proactivelyStrategic Planning & Financial PerformanceMonitor sales levels and profitability; develop and implement strategies to achieve financial targetsStay current on industry trends through professional development, workshops, and publicationsMaintain strong, professional relationships with all vendors and service providersREQUIREMENTS:Must have experience working in a Michelin 2 or 3 Star restaurant.5+ years of food and beverage management in a luxury restaurant.Managerial and leadership skills, including honesty, a strong work ethic, and high moral integrity.Hospitality and operations expert in the luxury food and beverage industry.Excellent communication and interpersonal abilities.Flexibility and adaptability in a fast-paced environment.Knowledge of computers (MS Word, Excel). Knowledge of Accounting, POS, Reservation Software.Be able to make decisions, problem solve, and lead a full brigade including the BOH team.Expertise in operations, P&L analysis and manager PENSATION & BENEFITS:Annual Salary (DOE) $130k-$150kIncludes Performance Based Bonus Program #J-18808-Ljbffr

Created: 2025-09-17