Director, Sales

Job Title: Director, SalesClassification: ExemptReports to: Chief Sales OfficerLocation: Hybrid-Washington DC, US-basedTarget OTE: OTE range of $200,000 to $250,000.About the OpportunityChurnZero is looking for a high-impact Sales Director to join our GTM leadership team during a pivotal phase of strategic transformation. As the recognized leader in Customer Success software, we help SaaS companies drive customer-led growth—retention, expansion, and efficiency—at scale. Our next chapter is defined by AI-powered product innovation, segment-specific sales motions, and a bold vision to modernize how customer platforms are sold.We’re now building the team that will take us from established category leader to breakout growth engine—and this role is central to that mission.This is a rare opportunity for a builder: someone who thrives on developing people, driving outbound discipline, and leading go-to-market teams through inflection points. You’ll inherit a team of AEs and be tasked with scaling performance through structure, rigor, and world-class coaching.What You’ll OwnFull leadership of a high-potential AE team aligned to a defined market segment (Enterprise or Commercial)Build and instill a proactive pipeline culture, transforming how we prospect, engage, and convert across the funnelOwn the team’s forecast accuracy, outbound execution, and quota attainment through a disciplined sales operating rhythmCoach with purpose: elevate rep performance in discovery, multithreading, competitive selling, and closingPartner cross-functionally with RevOps, Enablement, Marketing, and Product to align strategy and executionRecruit and onboard new talent as the team scales, with a sharp eye for potential and culture fitWhat You’ll Bring5+ years of SaaS sales experience, including at least 2 years leading Account Executives in high-growth environmentsProven track record of delivering results by building accountable, outbound-driven sales teamsDeep coaching capability—able to diagnose where reps are stuck and develop winning behaviorsOperational command: CRM hygiene, forecast discipline, coverage modeling, and pipeline velocityHands-on experience with modern GTM toolsets: CRM, conversational intelligence, prospecting automation, and coaching platformsComfort navigating change—whether evolving a team, segmenting markets, or building new motionsA leadership presence rooted in urgency, clarity, team development, and performanceWhy NowStrategic Transformation: We’re redesigning our go-to-market model around market segmentation, pipeline ownership, and modern sales rigorAI-Led Innovation: Our roadmap is rich with intelligent automation and embedded AI agents that will redefine efficiency and impact for our customersCustomer Success Category Leadership: ChurnZero is widely recognized as the gold standard in Customer Success platforms—we’re now scaling to dominateLeadership Autonomy & Visibility: You’ll work directly with the CSO and executive leadership to shape strategy and outcomesReal Impact: You won’t just inherit a team—you’ll shape what high performance looks like for years to comePreferred ExperienceSelling into post-sale, Customer Success, or SaaS operations functionsBuilding outbound-led AE teams from historically inbound modelsFamiliarity with Sandler, MEDDPICC, or other structured sales methodologiesA strong POV on coaching, structure, and scale in B2B sales #J-18808-Ljbffr

Created: 2025-09-17