Head of Solutions

This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$250,000.00/yr - $350,000.00/yrDirect message the job poster from HarnhamSenior Recruitment Consultant (Phoenix) at HarnhamHEAD OF SOLUTIONS ENGINEERINGSAN FRANCISCO, BAY AREAONSITE$250,000 - $350,000 BASE + BENEFITSCOMPANYThis rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24/7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions.THE ROLEWe’re looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. You’ll own the end-to-end customer experience after the deal closes — from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management.You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage.ROLE RESPONSIBILITIESOwn onboarding for enterprise customers, guiding setup, integrations, and prompt engineering.Lead weekly check-ins and technical workshops with customer project leads and engineering teams.Build and iterate on conversational pathways with and for customers to ensure ROI and usability.Jump into whatever is needed. Your mission is to make sure customers are successful, always.Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery.Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth.Build and scale the Success team, including hiring customer engineers and support leads.QUALIFICATIONSYou bring 7+ years of experience across roles like customer success, solutions engineering, or software development, with at least 3 years spent directly supporting customers in a technical capacity.You’ve worked on AI or machine learning products, know how to craft effective prompts, and can apply LLMs to real-world business problems.You’re confident working across the stack — whether it's building APIs, fine-tuning prompts, or hooking into third-party platforms.You’re customer-obsessed, detail-oriented, and thrive on clearing roadblocks to keep things moving.You’re comfortable in fast-moving, ambiguous environments, especially in startups or scaling teams.You’re flexible on hours — you know customer needs don’t always fit into a standard 9-to-5.NICE TO HAVEHands-on experience rolling out enterprise AI or LLM-powered solutions in real customer environmentsBackground in leading onboarding, implementation, or solution engineering teamsFamiliarity with voice AI, automation platforms, or systems that blend conversational UX with back-end integrationsIf you’re a proven customer and solutions leader who knows how to turn AI into real business value — let's connect!Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology, Customer Service, and EngineeringIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Harnham by 2xInferred from the description for this jobMedical insuranceVision insuranceGet notified about new Head of Solutions jobs in San Francisco Bay Area.Head of Strategic Talent Solutions, MSP & GrowthHead of Solution Engineering, EnterpriseSan Rafael, CA $176,000.00-$242,000.00 1 week agoSan Francisco, CA $250,000.00-$400,000.00 3 days agoHead of Data Solutions + ImplementationsSan Jose, CA $200,000.00-$225,000.00 12 hours agoSenior Director, Productivity SaaS DeliverySan Francisco, CA $167,025.00-$267,240.00 3 weeks agoSenior Director, Technical Product ManagementHead of Engineering - Technology, Media, TelecomSan Jose, CA $220,000.00-$270,000.00 6 days agoSr. Director, Global Industry Solution Design & PerformanceDirector, Digital Innovation and OperationsSan Francisco, CA $152,500.00-$202,000.00 1 month agoSenior Director, Real Time Operations (RTO) SaaS DeliverySan Francisco, CA $167,025.00-$267,240.00 3 weeks agoDirector of Product Management, AI Infrastructure ServicesRedwood City, CA $200,000.00-$280,000.00 1 week agoSouth San Francisco, CA $190,000.00-$250,000.00 4 months agoSr. Director of Product Management, GrowthSan Francisco, CA $230,000.00-$325,000.00 4 days agoVP or Sr Director of Digital Product ManagementCorte Madera, CA $200,000.00-$340,000.00 3 days agoDirector, Digital Innovation and OperationsSan Francisco, CA $152,500.00-$202,000.00 1 month agoSan Leandro, CA $173,000.00-$215,000.00 3 days agoSan Francisco, CA $190,000.00-$220,000.00 4 days agoSan Francisco, CA $116,662.00-$155,550.00 1 month agoSenior Director, Product Transformation & EnablementSan Francisco, CA $218,300.00-$300,100.00 3 months agoHead of Developer Experience and CommunitySan Jose, CA $201,100.00-$429,100.00 2 weeks agoSan Francisco, CA $201,100.00-$429,100.00 2 weeks agoSr Principal Product Director, Go-To-Market (GTM) & CX ProductsVice President of Product Line Management of Cloud ComponentsWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17