General Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As General Manager/Strategy & Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook; you will be building the plane while flying it — making it a challenging people-facing role that spans entrepreneurship, business development, and operations management. We hope you are up for it!**This role requires someone to be based locally in either of the following locations: Seattle, Los Angeles**What You'll Do:Manage the on-site daily operations of Via’s service on behalf of our partnerPrioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock teamManage and mentor the on-site team of dispatchers and shift managersBe the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizationsLiaise closely with Via senior management and external partnersDevelop clear metrics for the team and provide visibility into results against KPIs and priorities on a weekly basisPrepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfactionEnsure compliance with all relevant federal, state, local, and company policies, procedures, and regulations on service operationsLead, coach, and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environmentWho You Are:Experienced operator, with at least 6 - 10 years of experience and hold a Bachelor's degreeLocal to either Seattle or Los AngelesYou are an independent self-starter, thrive in fast-paced environments, and feel comfortable with a high level of responsibilityYou are a savvy and tactful communicator: you intuitively find the right tone in every situationYou desire to foster a culture deeply committed to providing a world-class customer service experienceYou are a detail-oriented executor: obsessively action-oriented and thrive while operating autonomouslyYou are an experienced and exceptional leader: people love working with you and for you, with extensive experience leading support teamsYou are flexible and adaptable: love the challenge of adapting to change rapidly and making things work on the flyYou have a proven track record of managing teams (at least 3-5 years) and developing people — know how to motivate and get the best work out of every personYou are effective at managing multiple tasks simultaneously: delegate, prioritize, and take responsibilityYou are a problem solver; don’t accept the status quo and are always looking for creative solutionsCompensation and Benefits:Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary does not include equity or variable pay, where applicableSalary Range: $130,000 - $165,000 per yearWe offer a generous and comprehensive benefits package, including free medical plans and 401K matchingWe’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best-in-class suite of products, we make transit thrive.Our teams of world-class engineers, data scientists, product managers, operations specialists, marketers, transit experts, and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision-making for entire transportation networks, including fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become or already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other opportunities.Ready to join the ride?Via is an equal opportunity employer. #J-18808-Ljbffr

Created: 2025-09-17