Senior Data Scientist

Join to apply for the Senior Data Scientist role at GladlyJoin to apply for the Senior Data Scientist role at GladlyAbout GladlyUniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at GladlyUniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at The Role & TeamGladly’s AI & Research team uses data and insights to power novel AI products and drive data-based decisions across the product team. Data scientists at Gladly partner closely with product managers, engineers and designers to understand our users and innovate on our products using data.We are looking for someone with the desire and curiosity to learn, take initiative and make a lasting impact at a fast-paced SaaS company.What You’ll DoCollaborate with various Gladly teams and stakeholders to build a deep understanding of our business, our customers and the problems they faceWork closely with our product leadership to influence product roadmap and strategy, driving collaborative discussions based on quantitative insightsDesign and perform analyses or experiments to deepen our understanding of customers, uncover product improvement opportunities, provide actionable recommendations, and drive product decisionsDevelop novel algorithms to improve customer service automation and Hero efficiency, working on problems from conception through design, prototyping and shipping production featuresProvide guidance to other teams about the best practices for gaining insight into product behavior and experimentation to improve product effectivenessProvide mentorship to other data scientists through code and research reviews, documentation, technical guidance and pairingYou’ll be successful byBeing eager to learn Gladly’s business domain and customer problems, and applying this knowledge to building innovative products.Self-organizing and prioritizing your work based on the impact to the customer and business.Effectively balancing task-based and exploratory workBeing comfortable diving into the data and tracing through product code to understand data originsShowing ownership and pride in your work by promoting the best practices of building data products within Gladly, educating other teams on their use and providing ongoing maintenance and support.We’re Excited About You Because You Have5+ years of experience working with data to solve problems and make decisions, especially as a data scientist or product analystA strong track record of designing, prototyping, scaling and launching data science products to solve business problemsExcellent SQL and python skills for data manipulation, exploration and visualization, especially in Jupyter notebooksA strong understanding of ML algorithmsExcellent communication skills; you excel at turning data into compelling and actionable insights and have a proven track record for driving change in a product organizationCustomer-centricity and product focus. You look at everything you create through the lens of how it improves experience for the end-user. You are comfortable communicating how various approaches might impact the product behavior (and vice versa).Learning mentality. You aren't intimidated by new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed.Experience working with cross-functional teams including but not limited to Engineering, Design and Product.How You’ll Ramp30 days: Build familiarity with at least one product area and existing data available. Produced at least one new analysis using existing data.60 days: Comfortable leading discussions with product stakeholders on quantitative analyses and improvement opportunities90 days: Developed new methods to evaluate and/or algorithms to power AI products that are in productionInterview process2 hour timed case study/ homework assignmentBasic SQL & general programming skills assessment (60 min)Discussion of a past data science project (60 min)Experimental design and data interpretation interview (60 min)Gladly Sidekick demo & product discussion (45 mins)Presentation and Q&A (30 min)Compensation for this role: $134,000 to $167,000 per annum + Equity + BenefitsThe cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly's employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.Why Join Gladly?At Gladly, We’re Not Just Building Software—we’re Transforming An Industry. We Take a People-first Approach, Both In Our Product And Our Culture. When You Join Us, You’ll EnjoyCompetitive salaries, stock options, and comprehensive benefitsGenerous paid time off, parental leave, and home office stipendsA fully remote work environment with opportunities for in-person team gatheringsA strong commitment to professional growth and an inclusive workplace where diverse perspectives thriveAt Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typePart-timeJob functionJob functionEngineering and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Gladly by 2xGet notified about new Senior Data Scientist jobs in San Francisco, CA.San Bruno, CA $117,000.00-$234,000.00 2 weeks agoSan Francisco, CA $226,085.00-$283,250.00 2 weeks agoSan Francisco, CA $152,000.00-$190,000.00 6 days agoSan Francisco, CA $182,000.00-$215,000.00 5 months agoSan Francisco, CA $253,000.00-$314,000.00 19 hours agoMachine Learning Scientist (Staff / Sr Staff) - Power MarketsData Science Manager, Ads Horizontal LeadAlameda, CA $116,000.00-$145,000.00 1 day agoSan Francisco, CA $182,000.00-$215,000.00 6 days agoData Science Manager, Demand Planning and ForecastingOakland, CA $193,000.00-$329,000.00 1 month agoDirector, Data Science and Machine LearningSan Francisco County, CA $250.00-$300.00 2 weeks agoSan Francisco County, CA $240,000.00-$275,000.00 1 month agoGeospatial Data Scientist (Research Fellow or Part-time Consultant)San Francisco, CA $40.00-$80.00 2 months agoGeospatial Data Scientist (Research Fellow or Part-time Consultant)Director, Scientific Content Engineering/Data Science, QDIDirector of Data Science - Recommendations and E-CommerceSan Francisco, CA $201,700.00-$267,300.00 2 months agoDirector, Data Science/AI Product Owner (Gen AI/ Agentic AI)Director, Data Science/AI Product Owner (Predictive AI/ Agentic AI)Senior Manager, Infrastructure Data ScienceDirector, Data Science / AI Product Owner (Analytical Workbench)Manager, Data Science & Analytics - Dasher EarningsSenior/Lead Data Analyst, Paid Media MarketingSenior Product Manager – SSP, AI and Data ScienceSan Francisco, CA $160,000.00-$210,000.00 1 day agoSan Francisco, CA $102,600.00-$148,050.00 3 weeks agoSan Francisco, CA $58.00-$62.00 3 days agoSan Francisco, CA $140,000.00-$235,000.00 1 day agoSan Francisco, CA $140,000.00-$170,000.00 5 days agoSan Francisco, CA $190,000.00-$230,000.00 2 weeks agoSenior Data Scientist, Decisions, Rider SegmentSan Francisco County, CA $148,000.00-$185,000.00 2 weeks agoSenior Data Scientist, Decisions - Rider ExperienceWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17