Founding Head of Operations

LocationPalo AltoEmployment TypeFull timeLocation TypeHybridDepartmentOperationsAbout usWe're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing—they build relationships with brands through authentic social interactions, seek recommendations from communities they trust, and expect personalized experiences that feel human, not corporate.At Nectar Social, we're building the AI-native social operating system that enables this new era of commerce. We believe every social interaction should deepen the relationship between brands and their communities while creating genuine value for both sides.Founded by ex-Meta product and engineering leaders, we've recently raised $10.6M in funding co-led by GV (Google Ventures) and True Ventures. We're building the future of social commerce—where community, conversation, and commerce converge.The RoleWe’re hiring a Founding Head of Operations to partner directly with the CEO and leadership team to help scale our operations as we grow rapidly post-launch. You’ll be the connective tissue across GTM, product, design, customer success, and internal ops—ensuring the business runs smoothly as we build.This is a highly cross-functional, execution-focused role for someone who thrives on building systems, unblocking teams, and driving clarity across the organization.What you'll be doingBuild Internal Systems: Design and manage the operational rhythms that keep the company running—standups, hiring pipelines, onboarding, async updates, documentationDrive Hiring Ops: Own recruiting coordination and processes for GTM and customer success, partnering closely with the CEO and CSMsUnblock Execution: Shepherd remote product/design workflows, ensuring work moves forward and cross-functional teams stay alignedScale Customer Success: Partner with CSMs to operationalize onboarding, playbooks, and feedback loopsCross-Functional Glue: Own projects that don’t cleanly sit with any one function but are critical to team momentumWhat we're looking forBuilder’s Mindset: You have experience operating in early-stage startups and love creating structure from ambiguityStrong Generalist: Comfortable moving between people ops, recruiting, GTM operations, and special projectsOperational Range: You’ve shipped internal systems, managed hiring pipelines, and handled project coordination at scaleStage-Fit Experience: You’ve helped a startup scale from Series A through C, with firsthand experience of what high-growth operations look like at each stepHigh Aptitude: You bring strong analytical thinking, structured communication, and strategic judgment. MBA preferred, and top-tier academic background (Ivy League or equivalent) is a plusCommunication & EQ: Clear, empathetic communicator who thrives in fast-paced, high-ambiguity environmentsBias for Action: You move quickly, take ownership, and don’t wait to be told what to doStartup Energy: Willing to wear multiple hats, solve urgent problems, and work closely with founders and execsBonus pointsExperience managing or coordinating with remote design/product teamsExperience supporting high-growth sales or customer success teamsFamiliarity with Notion, Linear, Ashby, or similar internal toolingOperational support for fundraising, investor updates, or strategic planningExperience relocating or standing up office operations for a scaling companyWhat we offerCompetitive salary and meaningful equity packageFull health, dental, and vision coverage + 401(k) matchingHigh ownership role with a direct seat at the leadership tableThe opportunity to scale foundational systems in a high-growth, AI-native companyWork from Palo Alto HQ with hybrid flexibilityBudget for tools, training, and personal developmentA chance to shape the future of social commerce—alongside a tight-knit, ambitious team #J-18808-Ljbffr

Created: 2025-09-17