VP, Loyalty & Retention Marketing

VP, Loyalty & Retention Marketing page is loadedVP, Loyalty & Retention MarketingApply locations San Francisco, California San Mateo, California time type Full time posted on Posted 6 Days Ago job requisition id 1028408Job Description:Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.About Rakuten RewardsRakuten is a leading shopping platform that offers Cash Back on purchases from all your favorite brands. By partnering with thousands of brands in apparel, health and beauty, dining, grocery, travel, on-demand services, subscription boxes and more, Rakuten helps members save and get more on everyday purchases. Since its founding in 1999, Rakuten has become the largest and most rewarding shopping experience, and its members have earned $4.6 billion in Cash Back just for shopping through Rakuten. For more information, visit .Job Summary:We are seeking a visionary, data-driven, and customer-obsessed Vice President of Loyalty & Retention to lead our lifecycle marketing, member engagement, and loyalty strategy. This leader will be responsible for deepening user engagement, driving repeat activity, and increasing lifetime value across our entire membership base—from new joiners to long-time superfans. The VP will lead a cross-functional team to craft strategies that make Rakuten Rewards an indispensable daily habit and a household name in value-driven shopping. This role reports to the CMO, Rakuten Rewards.Key Responsibilities:Loyalty Strategy & Retention:Own the end-to-end strategy for customer loyalty , membership tiers, and retentio nDefine and scale the next generation of Rakuten’s loyalty program—driving emotional affinity and behavioral frequencyIdentify opportunities to evolve value propositions, tiers, reward structures, and gamification mechanicsDrive the Rak+ paid membership growth strategyRetention & Lifecycle Marketing :Lead a high-performing team to design and execute multi-channel lifecycle campaigns (email, push, etc.)Increase member activation, engagement, and reactivation through personalized journeys and behavioral triggersPartner with Product & Engineering teams to build the tools and systems needed to execute at scaleCustomer Segmentation & Insights : Develop segmentation strategies that address the unique needs of high-LTV users, dormant shoppers, and new members Leverage data science, testing frameworks, and member feedback to continuously optimize strategies Champion a culture of experimentation, using insights to test, learn, and improve across cohortsCross- Functional Influence & Execution :Serve as a senior voice of the customer across Marketing, Product, and OperationsCollaborate with Brand, Growth Marketing , Product Marketing, and Product teams to ensure loyalty strategies are integrated into broader initiativesInfluence executive stakeholders on key strategic investments and prioritization of member-first initiativesQualifications:Strong background in performance marketing, fintech, retail, or consumer platformsDeep understanding of loyalty mechanics, gamification, behavioral triggers , and subscription/value-based modelsExceptional ability to lead cross-functional teams, drive vision, and execute with operational rigorData- and experimentation-driven mindset; highly skilled in using analytics and insights to drive retention outcomesExcellent communication and storytelling skills—capable of aligning diverse teams and influencing the C-suitePassion for delivering meaningful value to customers and building lifelong brand relationshipsMinimum Requirements :12+ years of experience in CRM, lifecycle marketing, or loyalty strategy, with at least 5 years in senior leadership rolesBachelor's Degree RequiredMaster's Degree Preferred#LI-CW1Five Principles for SuccessOur worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.Always improve, Always Advance - Only be satisfied with complete success - KaizenPassionately Professional - Take an uncompromising approach to your work and be determined to be the bestHypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territoryMaximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smileSpeed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your teamRakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.USD $157,464.00 - $293,760.00 annuallySimilar Jobs (1)VP, Growth Marketinglocations 2 Locations time type Full time posted on Posted 6 Days Ago #J-18808-Ljbffr

Created: 2025-09-17